Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Dunkel

Fontana,WI

Summary

Hardworking International Business student with hospitality, restaurant, and guest service experience across resort, country club, and dining environments. Skilled at managing high‑volume guest interactions, resolving concerns with professionalism, and supporting smooth front desk operations. Seeking a front desk role for the upcoming academic year to continue delivering professional guest service, cross‑training across departments, and advancing a long‑term hospitality career.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

The Abbey Resort and Avani Spa
06.2026 - Current

• Check in and check out hundreds of guests daily with accuracy and efficiency.
• Resolve guest questions, concerns, and special requests with professionalism and empathy.
• Support Bell Services with luggage storage and transport during peak arrival and departure periods.

Guest Feedback Highlights

  • “We had a wonderful experience with Kevin at the front desk.”
  • Kevin took care of us beautifully.”
  • Kevin will go far in his career.”

(From Guest Reviews and Emails)

Cashier/Barista

The Big Foot Market
07.2024 - 07.2026
  • Processed high‑volume customer transactions with speed and accuracy.
  • Trained new team members on POS systems, customer service, and store procedures.
  • Prepared barista beverages to customer preferences and maintained a clean, organized workspace.
  • Frequently operated as the sole front‑of‑house employee, managing customer flow and store operations independently.

Education

Bachelor of Arts - International Business (Management)

University of Wisconsin, La Crosse
La Crosse, WI
05-2029

High School Diploma -

Big Foot High School
Walworth, WI
06-2025

Skills

  • Customer Service & Guest Relations
  • POS and PMS systems
  • Microsoft Word, Excel, and PowerPoint
  • Upselling
  • A-2 level Spanish
  • Team Collaboration

Timeline

Front Desk Agent

The Abbey Resort and Avani Spa
06.2026 - Current

Cashier/Barista

The Big Foot Market
07.2024 - 07.2026

Bachelor of Arts - International Business (Management)

University of Wisconsin, La Crosse

High School Diploma -

Big Foot High School
Kevin Dunkel