Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Malcolm Garrett

Mesa,AZ

Summary

Client-focused personal banking professional with a strong background in financial services, customer relationship management, and regulatory compliance. Proven ability to process transactions accurately, promote bank products, and provide exceptional client service. Adept at identifying financial solutions tailored to customer needs while ensuring compliance with banking regulations and security standards.

Overview

13
13
years of professional experience

Work History

Lockbox Specialist 2

J.P. Morgan Chase
Tempe, AZ
04.2024 - Current
  • Process and organize incoming financial documents with high accuracy
  • Perform data entry for banking transactions while maintaining confidentiality
  • Collaborate with team members to ensure efficient document processing and adherence to policies

Money Transfer Senior Specialist 2

MUFG
Tempe, AZ
06.2021 - 10.2023
  • Processed and executed wire transfers (MT101, MT103, MT202), ensuring accurate and timely transactions
  • Assisted customers with foreign currency transactions and executed block deals
  • Provided financial guidance to clients, promoting bank services and products
  • Conducted compliance reviews to support fraud prevention efforts

Electronic Payment Analyst

Silicon Valley Bank
Tempe, AZ
10.2020 - 05.2021
  • Managed ACH processing, including blocks, filters, reversals, and dispute resolution
  • Monitored ACH risk exposure and ensured compliance with bank standards
  • Assisted clients with payment processing inquiries and problem resolution

Wire Services Compliance Specialist 1

MUFG
Tempe, AZ
05.2019 - 10.2020
  • Conducted wire transaction reviews to ensure compliance with OFAC, FDIC, and banking regulations
  • Investigated flagged transactions for potential fraudulent activity
  • Collaborated with internal teams to resolve compliance-related issues

Commercial Client Service Representative

Bank of the West
Tempe, AZ
01.2018 - 05.2019
  • Managed client accounts, resolving banking and operational issues efficiently
  • Provided support for cash management products and financial transactions
  • Assisted in onboarding clients with banking services and financial products

Teller

Wells Fargo
Mesa, AZ
04.2012 - 10.2013
  • Provided exceptional customer service while processing deposits, withdrawals, and payments
  • Opened new accounts, promoted financial products, and educated clients on banking services
  • Researched and resolved fraud-related account issues to protect client assets

Education

High School Diploma -

Mesa High School
Mesa, AZ
05.2010

Skills

  • Customer Relationship Management
  • Financial Product Sales and Promotion
  • Regulatory Compliance and Fraud Prevention
  • Banking Operations and Reconciliation
  • Wire and ACH Payment Processing
  • Investigative Research and Problem Solving
  • Cash Handling and Transaction Processing
  • Account Management and Client Services
  • ACH and Wire Payment Systems
  • Global Funds Transfer and Compliance Software
  • Banking Software and Databases
  • Microsoft Office Suite
  • Verifying data accuracy

References

Available upon request

Timeline

Lockbox Specialist 2

J.P. Morgan Chase
04.2024 - Current

Money Transfer Senior Specialist 2

MUFG
06.2021 - 10.2023

Electronic Payment Analyst

Silicon Valley Bank
10.2020 - 05.2021

Wire Services Compliance Specialist 1

MUFG
05.2019 - 10.2020

Commercial Client Service Representative

Bank of the West
01.2018 - 05.2019

Teller

Wells Fargo
04.2012 - 10.2013

High School Diploma -

Mesa High School

Similar Profiles

CREATE PROFILE