Summary
Overview
Work History
Education
Skills
Timeline
Generic
Malcolm Gregory

Malcolm Gregory

Retired
Grovetown,GA

Summary

Accomplished professional with a proven track record in security and customer service, notably at CSI Services. Expert in CCTV surveillance and fostering client relationships, I significantly enhanced safety protocols and customer satisfaction. Leveraging investigative abilities and a detail-oriented approach, I excel in crime prevention and operational efficiency, achieving notable improvements in security outcomes. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Security Officer

CSI Services
04.2021 - 06.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Owner

Balloon Gifts II
04.2018 - 03.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Salesman

HH Gregg Appliances And Electronics
05.2013 - 10.2018
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
  • Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.a
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Tracked sales metrics to monitor progress towards goals, adjusting strategies as necessary for success.
  • Promoted and up-sold products and services to meet needs of customers.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Associate of Science - Law Enforcement

Middle Georgia College
Cochran, GA
06.1976

No Degree - Basic Georgia Law

Georgia Police Academy
Atlanta, GA
09.1972

High School Diploma -

Dublin High School
Dublin, GA
06.1972

Skills

  • Report Writing
  • Incident Reporting
  • General security
  • CCTV Surveillance
  • Detail Oriented
  • CCTV Monitoring
  • Access Control
  • Visitor tracking
  • Investigative abilities
  • Crime prevention methods

Timeline

Security Officer

CSI Services
04.2021 - 06.2024

Owner

Balloon Gifts II
04.2018 - 03.2021

Salesman

HH Gregg Appliances And Electronics
05.2013 - 10.2018

Associate of Science - Law Enforcement

Middle Georgia College

No Degree - Basic Georgia Law

Georgia Police Academy

High School Diploma -

Dublin High School
Malcolm GregoryRetired