Malcolm Hamilton
Brooklyn,NY
Summary
Passionate about customer satisfaction by providing quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Member Experience Representative
YMCA Of Greater New York
10.2021 - Current
- Greeted visitors and members upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed members on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle and resolve member requirements.
Delivery
Flash Blueprinting
05.2017 - 09.2017
- Delivered blueprints and documents to various construction sites and businesses
- Assisted in branding shirts for construction companies.
Sales & Support
Lord & Taylor
10.2016 - 12.2016
- Helped keep items in store organized and neat
- Marked down new prices on clearance sales
- Brought clothing from stock rooms to assist customers and replenish clothing on the floor.
Data Processor
KT Medical Management
09.2015 - 04.2016
- Broke down and separated patient medical files for scanning
- Sorted and scanned old patient medical files for scanning
- Helped sort out and organize fellow coworkers work logs and spreadsheets into individual folders
- Filed and copied important documents and records for mailing.
Train Surveyor-Intern
NYPIRG Straphangers Campaign
09.2012 - 01.2013
- Conducted data-collecting surveys for authoritative reports about the conditions and service for the subways that advocate for improved public transportation
- Provided written testimony for public hearings on transit fare hikes
- Spoke publicly against Hydro fracking and received signatures to help ban fracking in New York.
Education
LaGuardia Community College
Long Island City, NYSkills
- Team player
- Fast learning
- Adaptable
- Professional
- Telephone Reception
- Paperwork Processing
Hobbies and Interests
- Team Sports
- Video Editing
- Art
Team Sports, Health and fitness.
Passionate for team sports as it builds community and promotes personal growth as well as encourages us to keep up with not only physical but our mental health.
Timeline
Member Experience Representative
YMCA Of Greater New York
10.2021 - Current
Delivery
Flash Blueprinting
05.2017 - 09.2017
Sales & Support
Lord & Taylor
10.2016 - 12.2016
Data Processor
KT Medical Management
09.2015 - 04.2016
Train Surveyor-Intern
NYPIRG Straphangers Campaign
09.2012 - 01.2013
LaGuardia Community College