Malcolm Holden
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Field Technician
11 Months- Conducted precise underground utility locates using advanced locating equipment and methodologies.
- Implemented process improvements that streamlined workflows, reducing locate turnaround times significantly.
- Collaborated with team members to enhance safety protocols and operational efficiency in field operations.
- Trained new technicians on best practices for utility locating and equipment usage, fostering skill development.
- Led troubleshooting efforts for complex locating challenges, driving successful resolution of technical issues in the field.
- Kept detailed records of field measurements and data.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Communicated with customers to provide updates, gather information and resolve issues.
- Utilized safety practices with no complaints or accidents.
- Managed inventory of technical supplies and equipment, ensuring availability for critical tasks.
MTO, Manager of Train Operations/Regional Operations Manager
12 Years 2 Months- Supervision of multiple unions in order for peak metric performance.
- Confirm crew balance is rested, available and prepared for duty to ensure network remains timely to meet customer needs and seamless train movement across the network.
- Holds safety to the highest standard through coaching and counseling as well as performing federally regulated tests on employees.
- Exceptional problem-solving skills, managing 50-60 employees during a 24 hour shift, resolving resource issues and ensuring steady flow of boxcar counts to keep operations at or above standards.
- Exceptional problem-solving skills, managing 50-60 employees during a 24 hour shift, resolving resource issues and ensuring steady flow of boxcar counts to keep operations at or above standards.
- Resulting in steady constant growth of over 29% in the past 4 years, a 6% growth in the last 6 months.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Led operational improvements to enhance efficiency across transportation networks.
- Developed and implemented strategic plans to optimize rail service performance.
- Mentored team members, fostering a culture of safety and accountability.
Sales
2 Years- Developed strong relationships with customers to foster a positive experience.
- Managed customer and vendor portfolios while coordinating orders from design through delivery, ensuring seamless execution.
- Executed strong attention to detail in handling complex customer orders to ensure timely delivery.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
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Education
Associates Degree - Accounting
- Norac Qualified
- Conductor Qualified
- Dekra Safety Qualified
Skills
Multiple Achievement Awards from employer
Manager Of The Quarter, Company Wide For The Second Quarter 2025 CSX Transportation
Multiple Customer Service Accommodations for On Time Performance CSX Tansportation