Malcolm Humphries
Downers Grove,IL
Summary
Store Manager with six years of retail management experience and shipping logistics professional, focusing on excellent customer service and operational efficiency at The UPS Store. Demonstrated success in boosting sales, enhancing employee morale, and executing effective inventory management strategies. Expertise in team leadership, customer issue resolution, and optimizing store profitability.
Overview
6
6
years of professional experience
Work History
Center Manager
Ups Store
Wheaton, IL
07.2020 - Current
- Managed daily operations of a high volume shipping and retail location.
- Maintained cash transactions, maintaining organization and accuracy in the cash register drawers.
- Sorted inbound and outbound packages by scanning for destination.
- Handled customer shipping needs including domestic and international shipments, packaging, and logistics support.
- Increased store revenue through upselling services such as printing, mailbox rentals and packaging solutions.
- Responded to inquiries regarding shipment and delivery timelines.
- Documented pickups and deliveries, submitting shift reports promptly.
- Educated and created schedules for new hires in diverse jobs, and kept employees up to date through frequent meetings.
- Managed, hired, and developed top talent to strengthen workflow and productivity.
- Completed all point-of-sale opening and closing procedures, including counting the contents of the cash register.
- Supervised guests at the front counter, answering questions to ensure high satisfaction rates and repeat business.
- Reported to the district manager regarding all store and staff issues, financial goals, and sales.
- Managed all aspects of store operations, including inventory, retail products, office materials, maintenance, and purchasing functions.
- Keep compliance with UPS shipping regulations and overall company standards.
Education
Associate of Arts -
College of DuPage
Glen Ellyn, IL05-2023
Skills
- Retail management
- Shipping & Logistics Coordination
- Team Leadership & Staff Training
- Customer Service & Conflict Resolution
- Inventory management
- Sales & Upselling Strategies
- Effective communication
- Point of Sale (POS) Systems
- Microsoft Office (Word, Excel, Outlook)
- Time management
Timeline
Center Manager
Ups Store
07.2020 - Current
Associate of Arts -
College of DuPage