Malcolm Jackson
Chester,VA
Summary
Adept at leading teams and optimizing operations, I significantly reduced spending by 20% in the US Army while ensuring top-notch food service and compliance with health standards. My expertise in inventory management and staff training, coupled with a strong foundation in nutrition and safety protocols, drives operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Food Operations Sergeant
US Army
07.2022 - Current
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Managed delivery of fresh rations in cold environments for over 20 personnel.
- Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Monitored food temperature, discarding items not stored correctly.
- Lead 15 soldiers on feeding brigade of 2000 soldiers on back to back missions.
- Trained new staff on food preparation and safety procedures.
- Reduced spending by 20% by documenting inventory and purchases for budget management.
Restaurant Manager
US Army
06.2019 - 07.2022
- Effectively managed timekeeping, and paperwork for new hires and terminations of civilians.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Development and implementation of new menus to offer variety and options to customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored civilian contract for cooks and dishwashers.
- Trained personnel on rations accountability and subsistence procedures; decreased DFAC account status by 25% for FY21.
Instructor
US Army
06.2015 - 06.2019
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Selected over 51 instructors by JCTM SGM to be Equal Opportunity Leader.
- Instructed over 3000 Soldiers and Marines on Techniques of Cookery and Small Quantity Baking.
- Spearheaded classes on equal opportunity and sexual harassment prevention for over 2000 AIT Trainees.
- Trained 30 NCO's and ten Civilian instructors on field feeding equipment resulting in 15% increase in readiness.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Optimized learning plans based on student performance and feedback.
- Oversaw curriculum development and implementation in alignment with best practices.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Fostered student curiosity and interest through creative hands-on activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
BBA - Acquisition And Contract Management
Strayer University
Newport News, VA03.2023
Skills
- Unit Armorer Course
- Field Sanitation Team Course
- Equal Opportunity Leaders Course
- Army Unit Prevention Leader Course
- Cadre Training Course
- Army Instructor Badge
- Army Basic Instructor Course
- Nutrition Refresher Course
- Manager Development Course
- Action Officer Development Course
- Supervisor Development Course
- Combat Life Savers Course
- Army Sa Compost Risk Management Course
Affiliations
- The International Society of Logistics
Certification
- Servsafe
- Hazmat Famil/Safey
- Demonstrated Logistics
- Unit Armorer
- Field Sanitation
- Army Instructor
- Army Unit Prevention
- Equal Opportunity Leader
- Combat Life Saver
- Army Sa Risk Management
Timeline
Senior Food Operations Sergeant
US Army
07.2022 - Current
Restaurant Manager
US Army
06.2019 - 07.2022
Instructor
US Army
06.2015 - 06.2019
BBA - Acquisition And Contract Management
Strayer University
- Servsafe
- Hazmat Famil/Safey
- Demonstrated Logistics
- Unit Armorer
- Field Sanitation
- Army Instructor
- Army Unit Prevention
- Equal Opportunity Leader
- Combat Life Saver
- Army Sa Risk Management
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