Malcolm “Mac” Case
Amy Lynn Inc
Dallas,TX
28
years of professional experience
Retail leader guiding 15+ staff members weekly through staffing, training, scheduling, purchasing, and loss prevention in busy customer-facing stores. Balances sales goals with budget management, merchandising, and team accountability while keeping operations steady day to day. Brings experience in product presentation, customer service, and hands-on floor leadership.
Work History
General Manager
2 Years 11 Months- Managed 5-15 staff schedules weekly to balance coverage, labor needs, and daily store operations.
- Oversaw payroll, bookkeeping, and budget management to keep store finances organized and compliant.
- Recruited, trained, and coached employees while handling disciplinary procedures and team development.
- Directed purchasing, merchandising, marketing, and loss prevention to support sales and maintain store standards.
Merchandising Supervisor/ Meat Department
5 Years- Coordinated 10 meat department displays weekly to support product presentation and customer appeal.
- Directed meat department scheduling, balancing coverage, labor needs, and daily production priorities.
- Supported cross-department bookkeeping and purchasing to keep supplies organized and records current.
- Trained team members on cutting, cleaning, and customer-facing meat department standards.
Owner
18 Years- Develop client relationships and identify service opportunities through ongoing sales conversations and follow-up.
- Coordinate planning, budgeting, and workflow priorities to keep consulting projects organized and on track.
- Create training materials and presentation content that support workshops, lectures, and client education.
2nd Shift Lead Crib Attendant
1 Year- Managed 200-500 inventory transactions weekly to support crib control and timely parts availability.
- Coordinated inventory, shipping, and order pulling to keep production materials moving on schedule.
- Maintained AP, book keeping, and timekeeping records with consistent attention to detail and accuracy.
- Supported cleaning, product handling, and daily workspace organization to keep the crib area safe and orderly.
Sales Manager
5 Years- Tracked 10-25 inventory checks monthly to support merchandising accuracy, product availability, and showroom readiness.
- Managed 10-40 customer accounts weekly to support follow-up, sales activity, and service consistency.
- Managed showroom merchandising, product demonstrations, and delivery coordination to improve the customer buying experience.
- Hired, trained, and coached sales staff to build product knowledge, accountability, and consistent team performance.
- Handled accounts receivable, accounts payable, and purchasing tasks while supporting loss prevention and store controls.
Apple Solutions Consultant
2 Years- Maintained 50-100 customer interactions weekly through product guidance and responsive service during sales outreach.
- Managed 10 large-scale product demonstrations weekly to support sales conversations and customer interest.
- Analyzed sales patterns to inform product positioning, presentation focus, and support for regional selling efforts.
- Delivered polished presentations that communicated product value clearly to customers and internal partners.
- Coordinated customer appreciation programs and team support to strengthen engagement across store initiatives.
Skills
Purchasing
Hiring
Scheduling
Budget management
Workforce planning
Sales
Loss prevention
Training
Inventory control
Vendor management
Merchandising strategy
Staff development
Visual merchandising
Cross-functional coordination
Timeline
General Manager
Amy Lynn Inc
08.2023 - 07.2026Read More
Merchandising Supervisor/ Meat Department
KVAT Foods Inc
01.2017 - 01.2022Read More
2nd Shift Lead Crib Attendant
Nissan
01.2015 - 01.2016Read More
Sales Manager
Aaron's Inc
01.2010 - 01.2015Read More
Owner
Case by Case Consulting
01.2001 - 01.2019Read More
Apple Solutions Consultant
Apple Inc
01.1999 - 01.2001Read More