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Malcolm Marks
Splendora,TX
Summary
Dynamic Business Analyst with a proven track record at Woodforest National Bank, specializing in data analysis and project management. Expert in enhancing operational efficiency through strategic planning and requirements gathering. Adept at collaborating with cross-functional teams to deliver impactful solutions, driving continuous improvement and fostering a culture of excellence.
Overview
12
12
years of professional experience
Work History
Business Analyst Project Management
Woodforest Natoinal Bank
01.2024 - Current
- Collaborated with cross-functional teams to develop data-driven solutions and support strategic initiatives.
- Analyzed business processes to identify areas for improvement and enhance operational efficiency.
- Developed detailed documentation of business requirements and functional specifications for stakeholders.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
Business Continuity Analyst
Woodforest National Bank
01.2020 - 01.2024
- Developed and maintained business continuity plans to ensure operational resilience.
- Conducted risk assessments to identify vulnerabilities in business processes.
- Reviewed and updated policies to align with regulatory requirements and best practices.
- Facilitated training sessions to educate staff on continuity procedures and protocols.
- Led tabletop exercises to test the effectiveness of business continuity plans.
- Analyzed incident reports to improve response strategies and mitigate future risks.
Technology Support Technician III
Woodforest National Bank
12.2015 - 12.2020
- Resolved technical issues for hardware and software, enhancing user experience across multiple platforms.
- Provided training and support to staff on new technologies, improving team proficiency and productivity.
- Collaborated with cross-functional teams to identify technology needs and implement effective solutions.
- Developed technical documentation and user guides, facilitating knowledge transfer among team members.
- Managed approximately 50 incoming calls, emails and tickets per day from customers.
Retail Banker
Woodforest National Bank
12.2013 - 12.2015
- Facilitated customer transactions, ensuring accuracy and adherence to bank policies.
- Assisted clients with account inquiries and provided tailored product recommendations.
- Managed cash drawer operations, maintaining compliance with security protocols.
- Resolved customer issues effectively, improving overall client experience and retention rates.
Education
High School Diploma -
Splendora High School
Splendora, TX05.2008
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Project management
- Business process improvement
- Strategic planning
- Workflow Analysis
- Microsoft Excel mastery
- Strategic thinking
Accomplishments
- Coordinated vendor-led IT audit, ensuring all requested documentation was delivered on time and preventing schedule delays.
- Created standardized weekly reporting framework for executive leadership, improving decision-making efficiency and ensuring timely updates on key initiatives.
- Created a comprehensive AI presentation, illustrating diverse technologies (e.g., machine learning, NLP, computer vision) with tailored banking applications to support strategic decision-making.
- Led API integration project connecting two third-party vendor applications, enabling seamless data exchange and improving workflow efficiency.
Interests
Timeline
Business Analyst Project Management
Woodforest Natoinal Bank
01.2024 - Current
Business Continuity Analyst
Woodforest National Bank
01.2020 - 01.2024
Technology Support Technician III
Woodforest National Bank
12.2015 - 12.2020
Retail Banker
Woodforest National Bank
12.2013 - 12.2015
High School Diploma -
Splendora High School