Malcolm Procope
Houston
Summary
Results-Driven Security Professional with Over 30 Years of Experience in managing security operations and enhancing client relationships within the Building Security sector. Demonstrated success in reducing security incidents by 25% annually through innovative security protocols and strategic loss prevention initiatives. Proven leader in training and mentoring security teams, fostering a culture of excellence and compliance in integrated surveillance systems. Skilled in conducting comprehensive vulnerability assessments and developing tailored security solutions to strengthen organizational resilience. Eager to apply my extensive expertise in a client-facing role to drive operational success and deliver exceptional service for a forward-thinking organization.
Overview
47
47
years of professional experience
9
9
Certifications
Work History
Security Supervisor
Allied Universal Security Services
Houston
02.2020 - 12.2025
- Physical Security Operations Management: Directed all physical security operations with a focus on asset control, patrols, and incident response, driving a 25% year-over-year reduction in security incidents through strategic planning and oversight.
Loss Prevention and Risk Mitigation: Championed loss prevention initiatives by implementing **advanced surveillance protocols** that effectively reduced risks of theft and asset misplacement, demonstrating a proactive approach to security challenges.
Integrated Security Systems Deployment: Streamlined the deployment of **integrated security systems** featuring state-of-the-art CCTV and video analytics, ensuring that security measures aligned with the latest industry standards and client expectations.
Team Development and Leadership: Developed and mentored a skilled team of security officers by conducting **performance assessments** and tailored training programs, fostering **operational readiness and professionalism** to meet both client and organizational objectives.
Client Relationship Management: Cultivated strong relationships with clients by providing exceptional service and communication, ensuring their security needs are met proactively and fostering client trust and satisfaction.
Head of Security Services
Trinidad and Tobago and Sewerage Authority (WASA)
St Joseph
04.2016 - 07.2019
- Strategic Leadership: Managed Profit & Loss responsibilities, driving overall performance in security services for high-value clients. Developed and implemented robust policies to safeguard physical assets and protect critical infrastructure from theft, vandalism, and sabotage.
Program Development: Led the design and nationwide rollout of a cutting-edge physical security framework, integrating advanced technologies such as CCTV systems, access control solutions, and biometrics, while establishing a centralized operations center for real-time monitoring.
Risk Management: Conducted comprehensive facility security audits and vulnerability assessments to identify potential risks and vulnerabilities. Instituted standardized response protocols for security-related incidents and emergencies, significantly improving organizational resilience and response times.
Team Oversight and Development: Supervised a diverse unionized workforce of up to 120 personnel across administrative and operational roles. Revamped training programs focused on surveillance techniques, investigation methodologies, and protective service protocols to enhance team performance and service delivery.
Stakeholder Engagement: Acted as the primary security liaison for key stakeholders, including Executive Management, Human Resources, Finance, Operations, and governmental agencies. Delivered strategic insights and reports on security matters, ensuring alignment with organizational goals and compliance with industry regulations.
Training Officer
Trinidad and Tobago and Sewerage Authority (WASA)
St Joseph
03.2006 - 06.2013
- Training and Development: Designed and implemented comprehensive training programs** focused on personal protection, surveillance techniques, and tactical operations, enhancing team competency and operational effectiveness.
Performance Management: Developed and established robust performance assessment criteria and conducted thorough disciplinary investigations,** resulting in improved departmental standards and a significant reduction in policy violations.
Logistics and Coordination: Managed logistics for training initiatives,** including budget oversight, facility selection, and vendor contract negotiations, ensuring efficient and cost-effective training delivery.
Relationship Management: Fostered collaborative relationships** with stakeholders and vendors, enhancing service delivery and client satisfaction within the security training framework.
Compliance and Standards: Maintained up-to-date knowledge of industry standards and regulations,** ensuring all training programs met legal and operational requirements, thereby safeguarding organizational integrity.
Instructor, Officer & Special Forces
The Trinidad & Tobago Defense Force (TTDF)
Chaguaramas
03.1979 - 03.2006
- Leadership and Management: Served as Sergeant Major, demonstrating strong command and instructional skills while overseeing company administration, discipline, and operational readiness in high-pressure environments.
Certifications and Qualifications: Certified Personal Protection Specialist, with specialized training as a Commando (US Special Forces) and Special Forces A3 Operator, ensuring expertise in security operations and risk management.
Training and Development: Developed and delivered comprehensive training programs in Special Forces tactics, weapons handling, explosives, survival skills, and unarmed combat, equipping personnel with essential skills for diverse security scenarios.
Client Relations and Service Delivery: Fostered strong relationships with clients, ensuring high standards of service delivery and satisfaction by effectively communicating security protocols and procedures.
Operational Strategy: Implemented tactical approaches to enhance operational readiness, aligning security measures with client needs and industry standards to ensure a secure environment.
Team Collaboration and Oversight: Collaborated with cross-functional teams to coordinate security operations, promoting a culture of safety and accountability among staff.
Education
Diploma - Security Administration And Management
Cipriani College of Labour And Cooperative Studies
Valsayn, Trinidad & Tobago07-2006
Skills
- Security Operations Management Asset Protection & Loss Prevention
Physical Security Systems Risk Assessment & Mitigation
Budgeting & Contract Emergency Response & Crisis
Management Management
Security Technology Integration Policy & Procedure Development
(CCTV, Access Control, Biometrics)
Investigations & Audits Regulatory Compliance
Team Leadership & Development Cross Functional Collaboration
Certification
Diploma in Security Administration and Management
Timeline
Security Supervisor
Allied Universal Security Services
02.2020 - 12.2025
Head of Security Services
Trinidad and Tobago and Sewerage Authority (WASA)
04.2016 - 07.2019
Training Officer
Trinidad and Tobago and Sewerage Authority (WASA)
03.2006 - 06.2013
Instructor, Officer & Special Forces
The Trinidad & Tobago Defense Force (TTDF)
03.1979 - 03.2006
Diploma - Security Administration And Management
Cipriani College of Labour And Cooperative Studies