Malcolm Richard
Paris,TX
Summary
Young and ambitious call center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer obstacles.
Overview
3
3
years of professional experience
Work History
Appointment Setter/Customer Service - Remote
Global Tekmed Holdings
04.2023 - Current
- Acted as first point of contact and set appointments for clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Handled complaints and questions, and re-directed calls to other team members.
CSR Inbound Representative
ResultsCX
02.2022 - 03.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Took an average of 50-100 calls a day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Representative
Onin Staffing
02.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed around 30-50 inbound calls daily.
Education
Associate of Science - Computer And Information Systems Security
Paris Junior College
Paris, TX06.2023
High School Diploma -
Mansfield Lake Ridge High School
Mansfield, TX06.2021
Skills
- Quality Assurance
- Written Communication
- AVG 120 WPM
- Call Center Experience
- Training and Development
- Proficient in Microsoft Excel/Microsoft Programs
- Knowledge of operating systems and of basic IT troubleshooting
- Critical Thinking/Split Second Problem Solving
- Training and Development
- Proficient in Microsoft Excel
- Training and Development
- Proficient in Microsoft Excel
Timeline
Appointment Setter/Customer Service - Remote
Global Tekmed Holdings
04.2023 - Current
CSR Inbound Representative
ResultsCX
02.2022 - 03.2023
Customer Service Representative
Onin Staffing
02.2021 - 10.2021
Associate of Science - Computer And Information Systems Security
Paris Junior College
High School Diploma -
Mansfield Lake Ridge High School
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