Malcolm Williams
New York,NY
Summary
Current fashion student pursuing a BA in International Fashion Business Management. Seeking a creative position with a fashion forward company. Goals to combine skill-set in leadership and creativity in fashion to ultimately produce large-scale fashion projects for leading fashion brands and companies. Technically proficient in Adobe Creative Suite.
Overview
6
6
years of professional experience
Work History
Client Advisor
Bode
08.2023 - Current
- Developed, recruited and maintained a loyal local and international clientele
- Consistently achieved individual sales and KPI goals in order to maximize both in store and online sales
- Grew brand awareness by maintaining thorough understanding of all
aspects of company history, customer service, product knowledge and policy - Supported visual merchandising, floor changes and housekeeping as
needed
Client Services & E-commerce
Christian Louboutin
05.2022 - 08.2022
- Managed client service inquiries and complaints for customer satisfaction.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Communicated with clients daily by answering calls, cases, and live chats to support retail purchases, payments, and transactions
- Organized and shipped stock back to respective warehouses weekly
Stock Supervisor
The North Face Inc.
06.2020 - 10.2021
- Provided exceptional customer service, responding promptly to inquiries regarding product availability or order status
- Led 4 stock associates through daily shipment procedures and quarterly inventory
- Communicated with outlet partners, other store locations, and district managers daily
- Managed the flow of incoming and outgoing merchandise and facilitated product organization through product placement and standards
- Performed various divisional tasks including marketing and visual merchandising
Assistant Manager
Zumiez
07.2018 - 08.2020
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Produced weekly visual displays and contributed to quarterly floor plan execution
- Facilitated sales floor zone management by leading 3 associates through selling tactics
- Exceeded sales goals by relaying team KPIs daily and supervising associate to
client interactions - Marketed new arrivals through use of the company website, and the store social media account
Education
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology
New York, NY01.2024
Skills
- Client Retention
- Relationship Building
- Clear Communication
- Visual Merchandising
- Salesforce CRM Software
- Inventory Management
- Adobe Creative Suite
Timeline
Client Advisor
Bode
08.2023 - Current
Client Services & E-commerce
Christian Louboutin
05.2022 - 08.2022
Stock Supervisor
The North Face Inc.
06.2020 - 10.2021
Assistant Manager
Zumiez
07.2018 - 08.2020
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology
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