MALCOLM NOWELL
Summary
Dedicated professional with established record of reliability, and creating a positive rapport with patients/clients, families, and staff. Proficient and caring team member offering outstanding client-centered, strengths-based services. Develop collaborative service/treatment plans, and use my personal experiences to help clients work through challenges they face.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant I
Novant Health
01.2023 - Current
- Assist in the daily direct care of patients admitted to the Heart and Vascular Unit under the supervision of a Registered Nurse
- Train new Certified Nursing Assistants (CNAs) with duties related to an acute hospital setting and department-specific responsibilities.
Human Resource Assistant Manager/Certified Nursing Assistant I
Resolute Home Care
01.2022 - Current
- Assist with hiring and onboarding processes for CNAs
- Build CNA staff work schedules, and locate per diem staff to cover planned and unplanned absences
- Train new CNAs
- Perform nursing assistant duties in a home-based setting with adult and geriatric patients.
Youth Program Coordinator/Peer Support Specialist
The Ship Group
01.2022 - Current
- Facilitate orientation meetings for new participants and their families, and complete a broad range of administrative tasks.
- Lead support group meetings, develop recovery strategies, and respond to client emergencies as needed.
- Assist clients with navigating the mental health system and accessing necessary resources.
- Assist clients in identifying and achieving their personal recovery goals while providing emotional and moral support.
Certified Nursing Assistant I-Per Diem
Share and Care Staffing
01.2023 - 01.2023
- Performed nursing assistant duties in a skilled nursing facility setting with adult and geriatric patients.
Operations Manager
MK Moving Services
01.2017 - 01.2022
- Managed the Operations Department of the company including productivity, labor, quality control, and safety measures
- Created strategic plans to identify issues, and set future directions by developing long-range plans
- Oversaw customer service representative department.
Central Supply Technician
Mount Sinai Hospital of Queens
01.2016 - 01.2017
- Set up and maintained Par levels on the floors which included rotating stock
- Picked-up and delivered supplies from requisitions/calls requested by hospital units
- Received documents and inspected receipts of goods delivered for confirmation of accuracy.
Customer Service Representative
MK Moving Services
01.2015 - 01.2017
- Provided customers with information related to products and services
- Performed accounting duties including processing new client accounts, and cash/credit card payments.
Customer Service Lead (Seasonal)
Men’s Wearhouse
01.2015 - 01.2015
- Served as a coach and role model to the store customer service team
- Supervised customer service associates in all aspects of service fulfillment by demonstrating knowledge of merchandise, products, and promotional sales and events
- Trained new customer service associates.
Mover/Packer (Seasonal)
MK Moving Services
01.2010 - 01.2013
- Coordinated and arranged for vehicle pick-ups and drop-offs
- Maintained inventory and ordered supplies
- Operated vehicle and mechanical equipment required to facilitate loading, unloading, and transporting furniture and materials.
Site Safety Inspector (Temporary)
Consolidated Edison (Con Ed)
01.2012 - 01.2012
- Inspected and secured work area during inclement weather conditions
- Promoted safety by identifying hazards, securing affected areas, and providing written and verbal feedback of findings to supervisor.
Education
Serenity Nursing School
Charlotte, NCEarly Childhood Education
Benedict College
Columbia, SCRegents High School Diploma -
Edward A. Reynolds West Side High School
New York, NYSkills
- Microsoft Word and Excel
- Epic System
Certification
- Certified Nursing Assistant I in the state of North Carolina #570358
- Completed Medication Aide Training in the state of North Carolina
- Certified Peer Support Specialist in the state of North Carolina
Volunteer Experience
Showboat Classic Basketball, New York, NY, Youth Basketball Coach/Mentor, 2011, 2012, Devised drills and practiced exercises to adequately prepare players for each game. Taught players the rules of basketball. Recruited players and participated in fundraising events.
Timeline
Certified Nursing Assistant I
Novant Health
01.2023 - Current
Certified Nursing Assistant I-Per Diem
Share and Care Staffing
01.2023 - 01.2023
Human Resource Assistant Manager/Certified Nursing Assistant I
Resolute Home Care
01.2022 - Current
Youth Program Coordinator/Peer Support Specialist
The Ship Group
01.2022 - Current
Operations Manager
MK Moving Services
01.2017 - 01.2022
Central Supply Technician
Mount Sinai Hospital of Queens
01.2016 - 01.2017
Customer Service Representative
MK Moving Services
01.2015 - 01.2017
Customer Service Lead (Seasonal)
Men’s Wearhouse
01.2015 - 01.2015
Site Safety Inspector (Temporary)
Consolidated Edison (Con Ed)
01.2012 - 01.2012
Mover/Packer (Seasonal)
MK Moving Services
01.2010 - 01.2013
Serenity Nursing School
Early Childhood Education
Benedict College
Regents High School Diploma -
Edward A. Reynolds West Side High School