Malcolm Villanueva
Northridge,CA
Summary
Organized and reliable administrative support professional with experience in data entry, filing, phone coverage, and document handling. Known for helping students, patients, and visitors with clear communication, bilingual English and Spanish support, and accurate recordkeeping in office, clinic, and community settings.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Basic Needs Center Intern
Los Angeles Mission College
Sylmar, California
08.2026 - Current
- Assessed customer needs promptly and directed requests to proper support.
- Welcomed visitors, assisted with inquiries, and connected them with appropriate staff contacts.
- Handled email responses and tracked routine communication follow-up.
- Supported planning and execution of virtual and in-person events.
- Organized files, records, and documents in shared digital platforms for improved accessibility.
Vision Care Clinic Assistant
The Power of Sight Foundation
Palmdale, California
01.2026 - Current
- Guided patients in selecting eyeglass frames based on preferences, fit, and comfort for optimal satisfaction.
- Measured patients’ pupillary distance (PD) to ensure accurate prescription eyewear fitting.
- Direct patients to appropriate stations and guide them through the vision-care clinic process.
- Assisted underserved community members in accessing free vision-care services and resources.
- Organized materials and welcomed community members at outreach events to enhance participation.
Warehouse package Handler
UPS
Van Nuys, CA
11.2024 - Current
- Lifted and moved packages over 50 pounds.
- Unloaded packages from UPS trailers and package cars.
- Cleared package jams and restored conveyor belt function to maintain workflow.
- Collaborated with team to meet daily objectives and deadlines, enhancing overall productivity.
- Adhered to safety procedures and work guidelines to ensure a secure working environment.
College Culture Re-entry Hub Student Worker
Los Angeles Mission College
Sylmar, CA
01.2025 - 08.2026
- Assisted students and staff at front desk by addressing inquiries and providing information at Los Angeles Mission College.
- Greeted visitors and provided directions to facilitate navigation across Los Angeles Mission College offices.
- Managed incoming phone calls and directed each to appropriate campus department to ensure effective communication.
- Entered campus data with close attention to accuracy in college systems.
Inventory Counter
PICS/Muscolino Inventory Service
Panorama City, California
04.2026 - 07.2026
- Completed inventories efficiently in fast-paced environments, ensuring adherence to strict time limits
- Performed physical inventory counts for retail merchandise with a high level of accuracy and consistency
- Counted merchandise across various departments, including high-value or sensitive areas, ensuring accurate stock levels
- Entered data using 10-key calculators and inventory devices to track and verify stock levels.
- Traveled to multiple job sites, demonstrating flexibility and reliability across different locations.
Office Clerk
Los Angeles ORT College
Los Angeles, CA
01.2024 - 01.2025
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Copied and scanned documents to support college administration processes.
- Filed student records and maintained organized administrative documents
Education
Bachelor of Science - Systems And Operations
California State University, Northridge
Northridge, CA05-2028
Associate of Science - Business Administration
Los Angeles Mission College
Sylmar, CA06-2026
Skills
- Customer service
- Effective Communication
- Information Management
- Logistics Coordination
- Health and Safety Awareness
- Detail-oriented
- Self-Starter/Fast Learner
- Team Player/Adaptable
- Bilingual (English & Spanish)
Certification
- Industrial Forklift Certification - 05/19/2025 - 05/19/2028
- Certification in Job Readiness and Professional Development, Chrysalis, Los Angeles, CA 2025
Timeline
Basic Needs Center Intern
Los Angeles Mission College
08.2026 - Current
Inventory Counter
PICS/Muscolino Inventory Service
04.2026 - 07.2026
Vision Care Clinic Assistant
The Power of Sight Foundation
01.2026 - Current
College Culture Re-entry Hub Student Worker
Los Angeles Mission College
01.2025 - 08.2026
Warehouse package Handler
UPS
11.2024 - Current
Office Clerk
Los Angeles ORT College
01.2024 - 01.2025
Bachelor of Science - Systems And Operations
California State University, Northridge
Associate of Science - Business Administration
Los Angeles Mission College