Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malea Mattingly

Owensboro,KY

Summary


Diligent in both clinic and non-clinic roles with a solid background in medical office operations and patient care coordination. Proven ability to manage appointment scheduling, patient records, and billing processes while maintaining high level of accuracy. Demonstrated proficiency in electronic health records management and effective communication with both patients and healthcare providers.

Overview

6
6
years of professional experience

Work History

Medical Office Assistant

Owensboro Health Regional Hospital
02.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Obtained patient vitals to keep accurate chart trajectory.

Medical Assistant

Kentucky Skin Cancer Center
10.2022 - 02.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

Patient Registration Representative

Owensboro Health Regional Hospital
12.2019 - 10.2022
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.

Education

Bachelor of Social Work -

Campbellsville University
Campbellsville, KY
12-2025

Daviess County High School
Owensboro, KY
05-2019

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • Attention to detail
  • Positive attitude
  • Managing patient records
  • Patient care
  • HIPAA compliance
  • Medical records maintenance
  • Patient referrals

Timeline

Medical Office Assistant

Owensboro Health Regional Hospital
02.2023 - Current

Medical Assistant

Kentucky Skin Cancer Center
10.2022 - 02.2023

Patient Registration Representative

Owensboro Health Regional Hospital
12.2019 - 10.2022

Bachelor of Social Work -

Campbellsville University

Daviess County High School

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