Malea Moung
Hello Jasmine
Chicago,USA
1
Certification
10
years of professional experience
Achieved high service delivery standards by developing effective methods that align with company values and consumer needs.,Streamlined task management and delegation, resulting in a more efficient and organized workday.,Enhanced customer service quality through excellent public relations and communication skills.,Reduced customer dissatisfaction in stressful situations by employing decisive communication and focused solutions.,Successfully prepared food ingredients and executed dishes, coffee, tea, and cocktails per established recipes.,Demonstrated quick, independent work while maintaining a conscientious and self-directed approach.,Acquired comprehensive knowledge of front-of-house and back-of-house protocols through food and drink service training.,Inspired team members as a shift leader, fostering an environment that encourages surpassing performance objectives.,Developed talent through training and operational problem-solving, promoting a collaborative team culture.,Balanced the needs of customers, company, and employees effectively, enhancing overall satisfaction.
Work History
General Manager
2 Years- Oversaw daily operations to ensure efficiency and productivity across all departments.
- Implemented process improvements that enhanced workflow and reduced operational bottlenecks.
- Developed and executed strategic plans to meet organizational goals and objectives.
- Collaborated with cross-functional teams to drive project success and align operational strategies.
- Managed supply chain logistics, optimizing inventory management for cost efficiency.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Established quality control measures to maintain high standards of service delivery.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Shift Supervisor
1 Year 10 Months- Supervised daily operations to ensure efficient team performance and adherence to company standards.
- Trained and mentored staff on product knowledge, customer service techniques, and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Coordinated shift schedules, ensuring adequate coverage for peak business hours.
Shift Leader/Supervisor
4 Years 10 Months- Monitor team members' attendance and report tardiness to management
- Assign daily prep duties to the team
- Supervise employees and assisting with tasks as necessary
- Train new team members
- Perform on-the-job training for current team members
- Resolve conflicts between workers
- Provide direction and feedback to workers during shifts
- Inspect equipment and communicate the need for repairs or replacements to management
- Ensure health and safety standards are followed
- Foster and maintain a positive work environment
- Enforce the Slow Hours / Shift Handover / Pre-Closing Procedures
- Handling customer issues and managing conflicts
- Quickly and efficiently packed materials/meals for customers
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Ensured compliance with company service standards, including inventory and cash control procedures.
- Training new employees for efficient and fast work environment.
Receptionist
4 Years 5 Months- Greeted visitors and provided information about architectural exhibits and programs.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Organized scheduling for tours and events at the architecture foundation.
Events Team- Operations Lead/ Bartender
3 Years 5 Months- Collaborated with event organisers to manage event delivery.
- Developed final accommodation plans for participants.
- Developed final event logistics plans to support project plans.
- Ensured events follow local security, Workplace Safety and Health regulations.
- Managed adjustments to event programmes to counter environmental issues and threats.
- Managed crowd control and evacuation plans
- Managed escalated on-site issues.
- Managed execution of event logistics plans to support project plans.
- Managed security threats during events.
- Resolved escalated participants' enquiries regarding the events.
- Reviewed incident summary reports to determine areas of improvement for event safety and security.
Arriviamo Mixologist/Operations Lead
3 Years 5 Months- Prepared alcohol and/or non-alcohol beverages for bar customers
- Demonstrated calm demeanor and ability to thrive in ambiguous situations, and during periods of high volume or unusual events.
- Delivered exceptional customer service to all customers leading with customer connection and seeking to discover and respond to customer needs
- Served as mixology expert and shared the story of mixology and Princi to provide exceptional knowledge of food and beverage menu items including ideal pairings
- Mix ingredients to prepare cocktails according to recipes
- Peel, slice and pit fruit for garnishing drinks
- Restock and replenish bar inventory and supplies
- Maintained bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages
- Managed service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards
Princi Kitchen Comessa/ Operations Lead
3 Years 5 Months- Supervised and supported assemblers, porters and logistics staff in executing their duties
- Work closely with QA insuring compliance of all health and regulatory requirements in market
- Manage Ordering and Receiving of all deliveries into the kitchen/production facility
- Oversee delivery to stores and ensures continuous improvement to ensure a seamless delivery process
- Support the maintenance, repair and upkeep of the kitchen, its equipment, and other areas as appropriate.
- Organize all accounting, inventory and logistics for invoices, accounts and vendor relationships.
- Inventory management - responsible for all orders, receipts, and in stock of raw materials
- Created and executed plan to ensure ordering and receiving of all deliveries in and out of the production facility.
- Organize accounting process including logistics for invoices and working with AP to process payments
- Responsible for ensuring that raw materials are available and that the day to day relationships with the suppliers in each market are healthy
Starbucks Reserve Tour Guide
3 Years 5 Months- Greeted all guests promptly at scheduled tour times
- Outlined the tour and timeline before beginning
- Determined if any guests have physical restrictions that should be considered
- Clearly and articulately provide information to guests in an engaging manner
- Answered any questions that the guests have
- Demonstrated extensive knowledge of facility and related topics
- Remained calm, friendly, and enthusiastic at all times
- Escorted guests through the tour, taking breaks as needed
- Lead Professional Coffee tastings and walkthroughs
Retail Operations Lead
3 Years 5 Months- Lead a team of associate managers and hourly partners to deliver legendary customer and partner experiences
- Managed with integrity, honesty, and knowledge of Starbucks' culture, values, and mission
- Drove the engagement, development, and performance of all team members
- Demonstrated ingenuity and creativity in accomplishing goals, even with limited resources
- Built strong working relationships with partners and leaders in the local Starbucks business market
- Displayed a customer comes first attitude by training and holding partners accountable to deliver exceptional customer service
- Drove the implementation of company programs and develop action plans to meet operational goals
- Coached and developed associate managers and hourly partners
- Set clear expectations, delegate responsibilities, and communicate key responsibilities and practices to associate managers
- Established and communicated a compelling vision and winning strategies for the store
- Develop a positive and professional work environment
- Engaged with customers to understand their experience and make necessary adjustments
- Review store environment and business indicators to identify opportunities for improvement
Shift Manager
9 Months- Created a positive work environment in line with our mission, vision + values
- Delivered exceptional customer experiences
- Ensured team and guest safety by following operational policies and procedures
- Assisted with new team member training and provides feedback where needed
- Operated cutting tools and kitchen utensils
- Followed all food safety practices and restaurant cleanliness expectations in accordance with company guidelines
Barista
7 Months- Greeted all guests with a smile while taking food and drink orders, answering any questions, calling guests by name and thanking them for their order
- Provided and prepared quality beverages and food products consistently to all guests by adhering to recipe and presentation standards while also providing legendary service
- Operated a cash register and received payment from guests, while following all brand and HMSHost customer service and cash handling policies and procedures
- Kept the store clean, stocked, organized and decorate customer display areas
- Acted with integrity, honesty and knowledge to enhance the culture, values and mission of the brand and HMSHost while following operational policies and procedures, including those for safety and security
Server
8 Months- Delivered exceptional customer service in a fast-paced café environment.
- Prepared and served beverages and food items according to standard recipes.
- Maintained cleanliness and organization of dining and serving areas.
- Collaborated with kitchen staff to ensure timely order fulfillment.
Receptionist/Customer Service
2 Years 4 Months- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Scheduled appointments for customers.
- Processed payments for customers.
- Responded to customer concerns and issues
Food Service Worker
3 Months- Uphold food safety standards at all times.
- Floated in food-prep area to identify support tasks and receive assignments from cooks.
- Ensured compliance with company service standards, including inventory and cash control procedures.
- Keep work areas, utensils and pans cleaned and sanitized.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Plated completed meals in appealing arrangement and set in designated areas for delivery to patrons.
- Cleaned work areas, equipment and utensils.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Received food orders from patients and families, and explained offerings.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
Stylist
6 Months- Providing excellent customer service through 5 steps of selling
- Giving expert advice on styling and trends
- Accurately & relentlessly selecting merchandise to create head to toe looks for clients
- Starting and maintaining personalized fitting room for each client
- Building strong and lasting relationships with clients
- Participating in the overall upkeep of the store
- Developing and maintaining a working knowledge of product
- Achieving & surpassing individual sales goals
- Contributing to achieve and surpass the store's daily, weekly, & monthly sales goals
Education
Bachelor Of Arts - Psychology
Skills
Meticulous and organized Leader
Good in fast paced environment
Excels under pressure
Multitasking and prioritization
Flexible and Punctual
Team oriented
Service-oriented mindset
Professional and polished presentation
Fast learner
Focused
Conflict resolution
Event planning
Training and development
Project management
Communication skills
Attention to detail
Time management
Operations support
Strong verbal and written communication
Team-building activities
Staff engagement
Shift checklists
Production scheduling
POS system operation
Staff performance reviews
Policy and procedure enforcement
Cash handling
Employee training
Workplace safety
Certification
Alcohol bassets certifications
Manager food handlers certification
Timeline
Shift Supervisor
Body Energy Club
10.2024 - CurrentRead More
General Manager
HMS Host International (ohare
08.2024 - 2026Read More
Events Team- Operations Lead/ Bartender
Starbucks Reserve Roastery
01.2022 - 06.2025Read More
Arriviamo Mixologist/Operations Lead
Starbucks Reserve Roastery
01.2022 - 06.2025Read More
Princi Kitchen Comessa/ Operations Lead
Starbucks Reserve Roastery
01.2022 - 06.2025Read More
Starbucks Reserve Tour Guide
Starbucks Reserve Roastery
01.2022 - 06.2025Read More
Retail Operations Lead
Starbucks Reserve Roastery
01.2022 - 06.2025Read More
Shift Leader/Supervisor
Hello Jasmine
10.2021 - CurrentRead More
Shift Manager
Sweet Green
07.2021 - 04.2022Read More
Receptionist
Chicago Architecture Foundation
06.2021 - 11.2025Read More
Barista
Starbucks Core Store
03.2021 - 10.2021Read More
Server
Cafe Ba Bareeba
06.2020 - 02.2021Read More
Receptionist/Customer Service
Hannah Nails Salon
01.2018 - 05.2020Read More
Food Service Worker
Six Flags Great America
05.2017 - 08.2017Read More
Stylist
Akira
04.2016 - 10.2016Read More
Grayslake North Highschool
Read More
City Colleges Of Chicago
Bachelor Of Arts from Psychology
Read More