Maleah Hess
Bend,OR
Summary
Offering personable and motivating demeanor, with passion for outdoor sports and teamwork. Brings ability to quickly learn both sports and language, along with excellent communication skills. Ready to use and develop instructional and motivational skills in Zip Tour Guide role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Snowboard Instructor
Mt. Bachelor
Bend, OR
11.2025 - Current
- Facilitated 5-6 hour group snowboard lessons to children and adults, ranging from first-time individuals to intermediate riders
- Utilized the beginner progression and 6 snowboard fundamentals to promote an engaging introduction to the sport
- Practiced strong attention to detail when examining body movements in relation to the board to provide ample feedback to students
- Autonomously planned the lesson tailored upon the rider's ability levels, goals, and psychological needs
Registered Behavior Technician
Sunrise ABA
Bandon, OR
01.2025 - Current
- Conducted in -home therapy sessions to individuals diagnosed with Autism Spectrum Disorder using behavior intervention plans (BIPs) to target behavior goals, safety protocols, and generalization procedures
- Collected precise data amidst therapy sessions to track skill acquisition and behavioral patterns to determine the origin of the behavior
- Demonstrated patience and strong empathy when experiencing high behaviors including physical aggression, elopement, self- injurious behaviors, and tantrums
- Utilized naturalistic teaching procedures including discrete trial training (DTT), preference assessments, incidental strategies, and pivotal response training to align problem behaviors
Server Trainer/Server/To-Go Specialist
Olive Garden
Bend, OR
10.2023 - 02.2026
- Supervised and trained 4-6 new employees per week through a four-day training program
- Effectively multitasked under fast-paced, non-stop customer flow while maintaining composure
- Displayed strong phone etiquette through inquiries regarding large catering orders, seating information, mobile orders, and general restaurant questions
- Oversaw about 30 guests with over $500 in sales per shift
Commercial Account Analyst
Indaco Risk Advisors Inc.
Charlottesville, VA
08.2022 - 04.2023
- Generated strong attention to detail upon issuing Certificate of Liability insurance and Evidence of Property insurance documents to clients
- Portrayed autonomy and self-delegation when meeting deadlines for loss control compliance, policy expiration and non-renewals, and cancellation notices
- Marketed new business accounts to prospective carriers through Acord applications to obtain Property, General Liability, and Umbrella insurance coverages per client needs
- Provided high client satisfaction when ensuring coverage compliance throughout over 20 commercial real estate accounts within the database AMS 360
Education
B.A - Psychology, Minors: Mathematics, Economics
Muhlenberg College
Allentown, PASkills
- Microsoft Office (Word, Excel, PowerPoint) Google Suite Workday
- Individualized instruction strategies
- Safety management
- Physical fitness and endurance
- Group leadership
- Professionalism and punctuality
- Sales and marketing
- Client rapport building
Certification
- RBT (Registered Behavior Technician) Certification
- PSIA- AASI Level 1 Snowboard Instructor Certification
Timeline
Certified Snowboard Instructor
Mt. Bachelor
11.2025 - Current
Registered Behavior Technician
Sunrise ABA
01.2025 - Current
Server Trainer/Server/To-Go Specialist
Olive Garden
10.2023 - 02.2026
Commercial Account Analyst
Indaco Risk Advisors Inc.
08.2022 - 04.2023
B.A - Psychology, Minors: Mathematics, Economics
Muhlenberg College
LEADERSHIP EXPERIENCE
- Captain, Varsity Field Hockey, Muhlenberg College (Division 3, Centennial Conference) Fall 2018 - May 2022
- Awarded All-Conference First-team and All-Region V Second- team honors for Fall 2021 season
- Dedicated 20+ hours per week to practice, lifts, games
- Demonstrated leadership skills, work ethic, discipline, teamwork, and communication skills