Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Maleah Jackson

Albany,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Experienced non-medical Care Provider offering Number years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

3
3
years of professional experience

Work History

Caregiver

N/a
Albany GA
01.2022 - 03.2023
  • Assisted family member with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the family member personal space.
  • Step father diagnosed with Schizophrenia
  • Also injured, working with him while he learns how to write again and also walk .
  • Enhanced comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Customer Service Representative

Continuum
Houston , TX
07.2022 - 12.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Apple Specialist

Apple
Houston, TX
01.2020 - 01.2022
  • Assisted customers with setup and installation of Apple products.
  • Provided technical support to customers on various Apple products, including iPhones, iPads, MacBooks, and iMacs.
  • Resolved customer inquiries regarding product features and functionality.
  • Troubleshot customer issues related to software updates and hardware malfunctions.

Education

High School Diploma -

Albany Technical College
Albany, GA
05-2023

Skills

  • Data Collection
  • Inbound and Outbound Calling
  • Report Generation
  • Call Management
  • Data Entry
  • Scheduling
  • Appointment Scheduling
  • Paperwork Processing

  • Respectful and Compassionate
  • Elderly Care
  • Patient Care
  • Daily living assistance

  • Basic Housekeeping
  • Emotional Support
  • Meal Preparation
  • Patient Companionship

Affiliations

My step father of 15 years was diagnosed with schizophrenia and dyslexia. After being shot 9 times my step father also had to learn to write and walk again during my time being his caregiver at our home .

Timeline

Customer Service Representative

Continuum
07.2022 - 12.2022

Caregiver

N/a
01.2022 - 03.2023

Apple Specialist

Apple
01.2020 - 01.2022

High School Diploma -

Albany Technical College
Maleah Jackson