Maleana Wilkins
Italy,TX
Summary
Adept at flower arranging and excelling in customer service, I significantly enhanced client satisfaction and engagement at Blossom's Floral & Gifts. Leveraging skills in inventory management and consultative sales, I successfully managed large-scale event orders, boosting rapport and trust with clients and vendors alike. My collaborative approach and analytical thinking drove team efficiency and productivity.
Overview
10
10
years of professional experience
Work History
Florist
Blossom's Floral & Gifts
01.2013 - 02.2023
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Provided personalized consultation services for wedding and funeral floral arrangements, deepening customer relationships.
- Provided customers with care directions for flower arrangements.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Dispatcher
MK Trucking
03.2019 - 01.2023
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Monitored and tracked dispatch communication systems.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Assisted in resolving customer complaints and grievances.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained spreadsheets of data across multiple systems.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
Education
High School Diploma -
Blooming Grove ISD
Blooming Grove, TX06-2010
Skills
- Flower arranging
- Sales and service-oriented
- Customer Service-oriented
- Bouquet wrapping
- Inventory management and ordering
- Marketing strategy implementation
- Client engagement and assistance
- Cost estimates
- Client consultations
- Vendor relationships
- Window displays
- Consultative sales techniques
- Delivery coordination
- Order preparation and processing
- Walk-through conduction
- Customer service
- Order management
- Order placement
- Multitasking Abilities
- Customer orders
- Large order fulfillment
- Price negotiation
- Written communication
- Analytical thinking
- Multitasking
- Product knowledge
Experience in Qickbooks, Microsoft
. Expe
Qickbooks, Microsoft
Experience in
. Quickbooks
. Microsoft word, powerpoint, excel, spreadsheets
Languages
English
Timeline
Dispatcher
MK Trucking
03.2019 - 01.2023
Florist
Blossom's Floral & Gifts
01.2013 - 02.2023
High School Diploma -
Blooming Grove ISD
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