Malea O'Connor
Walnut,IL
Summary
Dynamic Certified Recovery Support Specialist with a proven track record at Sinnissippi Centers Inc., excelling in behavioral health interventions and motivational interviewing. Adept at fostering client progress through empathetic support and effective communication, while advocating for their needs within community resources. Committed to promoting self-care and achieving personal goals in recovery journeys.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Recovery Support Specialist
Sinnissippi Centers Inc.
07.2021 - Current
- Facilitated recovery-oriented support services for individuals facing mental health challenges.
- Provided crisis intervention and emotional support to clients in distress.
- Conducted assessments to identify client needs and progress towards goals.
- Educated clients on coping strategies and resources for sustained recovery.
- Monitored client progress and adjusted support strategies as necessary.
- Advocated for client needs within community resources and service systems.
- Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Fostered positive group dynamics within peer-led support sessions, creating an inclusive atmosphere that encouraged active participation from all members.
- Acted as a liaison between clients and external agencies, including housing providers, legal services, and medical professionals to ensure seamless access to required supports.
Skip Tracer
Verifacts Inc
02.2015 - 07.2021
- Utilized skip tracing software to enhance accuracy of information retrieval.
- Trained junior staff on best practices in skip tracing methodologies.
- Worked accounts current to 3 years past due.
- Contributed to team performance improvement by consistently achieving high success rates in locating targets.
- Identified best-known address to locate client's collateral or customer.
- Located hard-to-find individuals by utilizing various databases and online resources.
- Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations.
- Leveraged social media platforms to gather critical information on subjects, improving case outcomes.
Cashier
Shell Gas Station
03.2011 - 02.2015
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Trained and mentored new cashiers on company policies and procedures to enhance team performance.
- Implemented inventory management processes to maintain stock levels and reduce discrepancies.
- Collaborated with team members to streamline checkout processes, improving overall efficiency during peak hours.
- Monitored fuel dispensers for safety compliance, ensuring adherence to operational standards and regulations.
- Conducted daily cash reconciliations, maintaining accuracy in financial reporting and reducing errors.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Management
Sauk Valley Community College
Dixon, ILHigh School Diploma -
Ottawa Hish School
Ottawa, IL06-2001
Skills
- Behavioral health interventions
- Professional boundaries
- Motivational interviewing
- Goal setting assistance
- Documentation
- Trauma-informed care
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer service
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Money handling
Certification
- Certified Recovery Support Specialist, Sinnissippi Centers Inc.- 1/2023- Current
Timeline
Certified Recovery Support Specialist
Sinnissippi Centers Inc.
07.2021 - Current
Skip Tracer
Verifacts Inc
02.2015 - 07.2021
Cashier
Shell Gas Station
03.2011 - 02.2015
No Degree - Management
Sauk Valley Community College
High School Diploma -
Ottawa Hish School