Summary
Overview
Work History
Education
Skills
Freelance Web-developer
Work Availability
Quote
Timeline
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Maleck Johnson

Maleck Johnson

Chicago,Illinois

Summary

Learning Assistant with 1 years of supporting students in Computer Sciences at Chicago State University . Draws from variety of experiences and strategies to support student progress. Uses creative approach to problem-solving and consistently treats students with respect. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

11
11
years of professional experience

Work History

Learning Assistant

Chicago State Univeristy
Chicago, IL
  • Dedicated to supporting teachers and students in the classroom while being patient, upbeat and creative in tailoring instruction to meet individual student needs and learning styles
  • Also, Assist the instructor in executing lesson plans and providing one-to-one attention to students during individual and group sessions during Zoom meetings for the C++ class.
  • Supported interaction between students during group work activities using guided conversation.
  • Created, collected and recorded data on student progress to determine next steps for student success.

Front Desk Concierge

Titan Security Services
Chicago, Illinois
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.

Package Handler

FedEx:Ground
Chicago, IL
07.2022 - 08.2023
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Used hand-held scanners and physical logs to accurately track item movements.

Lead

Amazon Go | Illinois
Chicago
11.2019 - 08.2021
  • Provide assistance in preparing and launching brand-new programs to the store, such as launching Starbucks self-serve stations, Hot-
  • Food station programs that include training my associates to follow the SOP, and ordering non-inventory ASINs for a variety of programs through out store
  • I also review blueprints and work orders to ensure they are executed according to specifications using an online program store system, which I use to perform administrative duties, such as ordering, deep driving, remotely rebooting tech shelves, receiving alcohol, receiving non-inventory, etc
  • Handle cash and prepare deposits as needed, and assign duties, responsibilities, and work stations to employees based on work requirements.

Meat Clerk

Mariano's Fresh Market
Chicago
09.2017 - 11.2019
  • Ensure that work areas, equipment, utensils, dishes, or silverware are clean and sanitized.Store food in designated containers and storage areas to prevent spoilage.Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.Temperatures of food and food storage areas, such as refrigerators and freezers, should be recorded.Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.Remove trash and clean kitchen garbage containers
  • Carry food supplies, equipment, and utensils to and from storage and work areas
  • Use manual or electric appliances to clean, peel, slice, and trim foods
  • Cut, slice or grind meat, poultry, and seafood to prepare for cooking
  • Wrap, weigh, label, and price meat
  • Total sales, and collect money from customers.

FedEx Office Consultant

FedEx
Chicago, IL
08.2023 - Current

• Greeting customers, understanding their needs, and providing accurate information about FedEx Office services.
• Taking customer orders for printing, copying, shipping, and other services.
• Handling customer inquiries and resolving issues in a professional and timely manner.
• Operating and maintaining printing and copying equipment.
• Processing print and copy orders, ensuring quality and accuracy.
• Processing shipping and receiving packages, ensuring accurate tracking and delivery.
• Advising customers on shipping options and packaging requirements.
• Operating the Point of Sale (POS) terminal and handling financial transactions.

Secruity Guard

SkyTech Security Services
Chicago, Illinois
07.2019 - 09.2019
  • Ensure that employees, visitors, and other individuals are authorized to enter and exit premises in order to prevent theft and to maintain security
  • Patrol industrial or commercial premises to detect intrusions and to secure doors, windows, and gates
  • Circulate among visitors, patrons, or employees to maintain order and to protect property.

Janitorial Worker

Potash Markets | Illinois
Chicago
10.2014 - 10.2017
  • Service, clean, or supply restrooms
  • Gather and empty trash
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
  • Notify managers concerning the need for major repairs or additions to building operating systems
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
  • Dust furniture, walls, machines, or equipment.

Education

Bachelor of Science - Computer Science

Chicago State University
Chicago, IL
12.2023

Associate of Arts - Liberal Arts

Malcolm X Community College
05.2018

High School Diploma - undefined

Voice Academy HighSchool
06.2013

Skills

  • Positive Reinforcement Methods
  • Teacher Education
  • School Administration
  • Educational Strategies
  • Package Loading
  • Loading Dock Operations
  • Public Safety and Security

Freelance Web-developer

Create web application on my free time such as email, chat system and free community for public to enjoy.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

FedEx Office Consultant

FedEx
08.2023 - Current

Package Handler

FedEx:Ground
07.2022 - 08.2023

Lead

Amazon Go | Illinois
11.2019 - 08.2021

Secruity Guard

SkyTech Security Services
07.2019 - 09.2019

Meat Clerk

Mariano's Fresh Market
09.2017 - 11.2019

Janitorial Worker

Potash Markets | Illinois
10.2014 - 10.2017

Bachelor of Science - Computer Science

Chicago State University

Associate of Arts - Liberal Arts

Malcolm X Community College

High School Diploma - undefined

Voice Academy HighSchool

Learning Assistant

Chicago State Univeristy

Front Desk Concierge

Titan Security Services
Maleck Johnson