Linda Drumgo
IT SPECIALIST
HOUSTON,TX
Summary
Reliable employee seeking Customer Services position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customerposition. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Learning Ambassador/Problem Solver
Amazon
Houston, TX
08.2017 - Current
- Created, collected and recorded data on associates progress to determine next steps for associates success.
- Assessed associates needs to determine appropriate level of required support.
- Offered feedback to other providers to effectively address associates needs.
- Monitored progress of associates and adjusted instructional strategies to meet specific needs more efficiently.
Computer Help Desk Technician
Asurion
Houston, TX
07.2015 - 03.2017
- Provided on-call support for critical issues related to Software issues.
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support.
- Compiled and accurately entered data for each customer encounter to record in system.
- Use scripting skills to contribute to internal technical tools.
- Patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
No Degree - Front-End Web Developer
Amazon Career Choice
W3SchoolsAssociate of Applied Science - Information Technology /Operating Systems
ITT Technical Institute - North Houston
Houston,Texas11.2014
Bachelor of Science - Cyber Security
ITT Technical Institute - Houston, North
Houston, TX11.2014
Skills
- Customer Identification and Qualification
- Positive Reinforcement Methods
- Blending Techniques
- Written Documentation
- Learning and Development
- Learning Techniques
- Group Learning
- Group and Individual Instruction
- Positive Learning Environment
Timeline
Learning Ambassador/Problem Solver
Amazon
08.2017 - Current
Computer Help Desk Technician
Asurion
07.2015 - 03.2017
No Degree - Front-End Web Developer
Amazon Career Choice
Associate of Applied Science - Information Technology /Operating Systems
ITT Technical Institute - North Houston
Bachelor of Science - Cyber Security
ITT Technical Institute - Houston, North
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