Maleek Boisseau
North Las Vegas,NV
Summary
A motivated Custom Service Operator with 3 years of experiences. I am proficient in data entry, customer service and supporting the organizations quality programs. I possess excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ERC Specialist
IICRC (Institute of Inspection Cleaning and Restoration Certification)
05.2023 - 04.2024
- Input detailed notes on customer accounts as necessary.
- Reviewed and identify inaccuracies and use problem solving skills to investigate situations.
- Contacted customers to resolve payment issues.
- Process claims before printing and mailing out their official certificates to their current address.
- Verified receipt and thoroughness of required material.
- Created and send Invoices and late notices.
- Verify and update Continuing Education Credits if applicable.
- Mailed out updated Certificates and badges.
- Answered incoming calls.
- Processed entries manually with accuracy.
- Communicated with our customers over Chat live while updating their account.
- Graded Live stream online exam registration and results processing.
- Contributed to process and procedure improvements.
- Managed confidential information.
Administrative Assistant
Scientific Games
12.2021 - 02.2023
- Compare transcribed data, as displayed on a visual screen, with the source document and corrects any error.
- Organized, update and fixed errors daily in our excel database.
- Built and maintained tracking databases for a variety of measuring aspects.
- Resolving processing issues arising from incorrect purchase orders or receiving.
- Researching data entered in past work orders and filling work orders as given.
- Converted raw data into clean reports in excel.
Data Entry Operator (Temporary)
ControlExpert Inc
05.2021 - 12.2021
- Helped my supervisor and stakeholders find documents and files in our database.
- Tracked and managed all the incoming paperwork and made copies before filing and distributing.
- Processed incoming and outgoing files, compiled data in Excel spreadsheets, verified accuracy of information using the eTapestry program.
- Organized and archived records and legal documents.
- Received, sorted, and distributed various office documents to different departments as required.
- Create new files and provide needed information on forms and reports.
Sales Associate
The Home Depot
09.2019 - 05.2021
- Handle POS transactions by processing cash and credit card payments and ensure that cash drawers are balanced at the end of the shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Some College in Computer Science -
South Louisiana Community College
Lafayette, LA12.2019
High School Diploma -
Longwood Central District
Brookhaven, NY06.2018
Skills
- Excel Formulas
- Analysis skills
- Creating Invoices
- Organizing Data
- Data Entry Skills
- Schedule Management
- 40 WPM
- Customer service
- Teamwork skills
- Microsoft Word
- Faxing & Scanning
- CSS3
- HTML5
- Applicant Tracking Systems
Accomplishments
Please review my most recent 5-Star Reviews below.
https://www.dropbox.com/scl/fo/p0utxkbw5eff7g7srqc4i/ADXc3ixi_MDuSlyk-LMWvD0?
rlkey=aql6w0d9sstypvjr3od280c75&dl=0
Certification
IICRC Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
Chief Of Staffs - Holly, (435) 230-2341
Timeline
ERC Specialist
IICRC (Institute of Inspection Cleaning and Restoration Certification)
05.2023 - 04.2024
Administrative Assistant
Scientific Games
12.2021 - 02.2023
Data Entry Operator (Temporary)
ControlExpert Inc
05.2021 - 12.2021
Sales Associate
The Home Depot
09.2019 - 05.2021
Some College in Computer Science -
South Louisiana Community College
High School Diploma -
Longwood Central District