Maleesa Cano
Springfield,MO
Summary
Adept at managing crises and fostering patient rapport, my tenure at Cox North honed my skills in clinical documentation and mental health support. Collaborating with multidisciplinary teams, I significantly improved patient outcomes through effective de-escalation techniques and empathetic patient care, showcasing a blend of critical thinking and direct patient interaction.
Overview
10
10
years of professional experience
Work History
Psychiatric Technician
Cox North
08.2022 - Current
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, and managed patient behavior.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
- Counseled and mentored clients on substance use and life choices.
Server
Jose Locos
08.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Primas Mexican Grill
04.2014 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Amazon Delivery Driver
Ozarks Last Mile
11.2021 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Food Service Worker
Cox Health South
12.2019 - 10.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Server
El Puente Mexican Restaurant
05.2016 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Science - Biological Sciences
Ozarks Technical Community College
Springfield, MO05.2022
High School Diploma -
Nixa High School
Nixa, MO05.2016
Skills
Clinical Documentation
Vital Signs Documentation
Emergency Response
Suicide Prevention
Behavior monitoring
Mental Health Support
Direct Patient Care
Patient Rapport
Multidisciplinary Collaboration
Professional boundaries
Critical Thinking
Incident Reporting
De-Escalation Techniques
Languages
Spanish
Native or Bilingual
Timeline
Psychiatric Technician
Cox North
08.2022 - Current
Amazon Delivery Driver
Ozarks Last Mile
11.2021 - 08.2022
Server
Jose Locos
08.2020 - Current
Food Service Worker
Cox Health South
12.2019 - 10.2020
Server
El Puente Mexican Restaurant
05.2016 - 10.2019
Server
Primas Mexican Grill
04.2014 - 10.2023
Associate of Science - Biological Sciences
Ozarks Technical Community College
High School Diploma -
Nixa High School
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