Maleia Fain
Rome,GA
Summary
Diligent Office Assistant with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. I demonstrate the ability to leverage communication and problem-solving skills to enhance customer experience. I am professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I'm an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. I'm known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Shipping Clerk/Yard Driver
Kellogg's Snacks,Keebler
Rome, GA
11.2023 - Current
- Coordinated inbound and outbound shipments, ensuring timely processing of orders.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with cross-functional teams to resolve shipping discrepancies effectively.
- Monitored shipment schedules, optimizing delivery routes for efficiency.
- Assisted in training new staff on shipping procedures and safety protocols.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Participated in regular safety training sessions, maintaining a secure working environment for all team members.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
Commercial Truck Driver
Western Express Trucking
Nashville, TN
03.2021 - 11.2023
- Operated commercial vehicles over long distances, ensuring timely deliveries and adherence to schedules.
- Conducted pre-trip inspections, identifying mechanical issues to maintain vehicle safety and compliance.
- Navigated diverse routes using GPS technology, optimizing delivery efficiency and minimizing delays.
- Maintained accurate logs of driving hours, mileage, and vehicle maintenance for regulatory compliance.
- Collaborated with dispatch teams to coordinate load assignments and address route challenges proactively.
- Trained new drivers on company policies, safety protocols, and best practices for efficient driving.
- Resolved customer concerns regarding deliveries, enhancing service quality and maintaining client satisfaction.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Participated in ongoing training opportunities for personal growth and development as a driver within the industry.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Assistant
Right At Home Health Care
Rome, GA
04.2019 - 03.2021
- Managed scheduling and coordination of client appointments for optimal service delivery.
- Maintained accurate records of patient information and care documentation in compliance with regulations.
- Assisted in training new staff on administrative procedures and office protocols for improved efficiency.
- Developed and implemented filing systems to enhance document retrieval and organizational processes.
- Collaborated with healthcare professionals to ensure seamless communication regarding client needs and services.
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Quality Control Specialist
Toyo Tire NA
White, GA
03.2017 - 06.2019
- Conducted thorough inspections of tire products to ensure compliance with quality standards.
- Developed and implemented quality control procedures to enhance operational efficiency.
- Collaborated with cross-functional teams to identify and resolve production quality issues.
- Trained new staff on quality assurance protocols and best practices for effective performance.
- Analyzed data from quality tests to drive continuous improvement initiatives within processes.
- Managed documentation related to quality audits, ensuring accuracy and regulatory compliance.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Chattanooga College
Chattanooga, TNHigh School Diploma -
Rome High School
Rome, GATrade School - Commercial Driver's License
Georgia Driving Academy
Conyers, GA02-2021
Associate of Science - Business Communication
Alabama Southern Community College
Monroeville, AL05-2017
Skills
- Customer service
- Medical terminology
- Call center experience
- Data entry proficiency
- Follow-up skills
- Policy adherence
- Empathy and patience
- Record maintenance
- Multitasking and organization
Timeline
Shipping Clerk/Yard Driver
Kellogg's Snacks,Keebler
11.2023 - Current
Commercial Truck Driver
Western Express Trucking
03.2021 - 11.2023
Office Assistant
Right At Home Health Care
04.2019 - 03.2021
Quality Control Specialist
Toyo Tire NA
03.2017 - 06.2019
Associate of Applied Science - Diagnostic Medical Sonography
Chattanooga College
High School Diploma -
Rome High School
Trade School - Commercial Driver's License
Georgia Driving Academy
Associate of Science - Business Communication
Alabama Southern Community College