Maleikka Black
Nashville,TN
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Public Space Supervisor
The Westin Hotel
01.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Agen
IBEX Global
01.2017 - 10.2019
- Facilitated communications through management of inbound and outbound customer calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Central High School
Jamaica04.2010
Skills
- Inventory Control
- Training and mentoring
- Quantitative skills
- Staff Discipline
- Employee Motivation
- Operations Management
- Goal-Oriented
- Teamwork and Collaboration
- Team building
Languages
English
Full Professional
Timeline
Public Space Supervisor
The Westin Hotel
01.2020 - Current
Customer Service Agen
IBEX Global
01.2017 - 10.2019
High School Diploma -
Central High School
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