Maleiya Roldan
La Mesa,CA
Summary
Experienced with strong problem-solving skills, effective communication abilities, and keen attention to detail. Committed to helping individuals overcome challenges and providing them with the necessary guidance and resources. Passionate about making a positive impact in the lives of others by offering compassionate and empathetic support. Dedicated to providing effective support to those in need.
Overview
9
9
years of professional experience
Work History
DSP/Behavior Technician
Yainational Institute For People With Disabilities Network
Ramona, California
03.2024 - 07.2024
- Provided direct behavioral intervention services to adults with developmental disabilities.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Developed individualized treatment plans for each client that included goals and objectives.
Remote Crisis Counselor
Alter Health
Santa Ana
02.2023 - 11.2023
- Develop and deliver crisis intervention and counseling services to remote clients
- Provide remote counseling services to individuals in crisis using therapeutic techniques
- Utilize data analytics and client feedback to identify areas for improvement in crisis intervention and counseling services
- Coordinate with local emergency services and community resources to ensure appropriate referrals and support for clients in crisis
- Ensure compliance with state licensing requirements for providing remote counseling services
Resident Advisor
Solara Mental Health
San Diego, CA
08.2022 - 02.2023
- Documented clients' location and activity every 15 minutes
- Processed admissions and discharges
- Accurately entered clients' information in Kipu
- Documented and kept track of client belongings
- Wrote daily reports about each client
- Passed and counted medication
- Took clients on various outings
- Made sure clients attended essential meetings
- Develop and implement support plans for residents to promote mental health and well-being
Mental Health Technician
Restpadd
Redding, CA
02.2022 - 07.2022
- Take patient vital signs
- Document patient location and activity every 15 minutes
- Process admissions and discharges
- Accurately enter patient information in the EMR, and document patient belongings
- Coordinate and execute group activities
- Assist in the transport of patients to scheduled court hearings
- Provide and maintain a safe and therapeutic environment in the unit at all times
Lead Direct Support Professional
New Vision Services
Redding, CA
09.2018 - 09.2020
- Assisting consumers with daily activities
- Cooking and preparing meals
- Daily Housekeeping
- Distribute medication
- Keep all consumers records and files up to date
- Helping consumers complete their daily living skills and goals
- Trained New Employees
Front Desk Agent
Berkeley City Club Hotel
Berkeley, CA
03.2017 - 12.2017
- Answering phone calls and managing emails
- Make Reservations over the telephone, through emails, and in person
- Registering/booking guests in and out of their rooms
- Balance cash at the end of the shift and generate accounting reports
- Greet guests
- Handle guest check-ins and check-outs
Legal Secretary
Law Office of Mark Vickness
Oakland, CA
03.2017 - 12.2017
- Created memos
- Organized Files
- Help schedule meetings and appointments
- Provided assistance before and during court proceedings
- Greet Clients
Front Desk Associate/ Receptionist
Massage Envy Spa
San Diego, CA
02.2015 - 01.2017
- Answering phone calls and managing emails
- Scheduling appointments
- Filing paperwork
- Keeping establishment clean
- Present and sell memberships, retail products and services to new and existing customer
Skills
- Works well in a fast-paced environment
- Multi-tasking
- Organizing
- Inventory tracking
- Cash management
- Great customer service
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite
- Excel
- Typing approximately 55 words per minute
- First Aid and CPR trained
- Supporting individuals
- Guidance
- Problem-solving
- Mental health support
References
- Leslie Goldreyer, (707) 315-5552
- Nasiera Byrd, (619) 481-7536
Timeline
DSP/Behavior Technician
Yainational Institute For People With Disabilities Network
03.2024 - 07.2024
Remote Crisis Counselor
Alter Health
02.2023 - 11.2023
Resident Advisor
Solara Mental Health
08.2022 - 02.2023
Mental Health Technician
Restpadd
02.2022 - 07.2022
Lead Direct Support Professional
New Vision Services
09.2018 - 09.2020
Front Desk Agent
Berkeley City Club Hotel
03.2017 - 12.2017
Legal Secretary
Law Office of Mark Vickness
03.2017 - 12.2017
Front Desk Associate/ Receptionist
Massage Envy Spa
02.2015 - 01.2017