Maleko Celestial
Irvine,California
Summary
Extensive experience working at Cinemark movie theater, demonstrating exceptional customer service skills and a strong understanding of theater operations. Proactive and detail-oriented, adept at handling multiple tasks in a fast-paced environment. Committed to creating a positive and enjoyable movie-going experience for patrons. Effective communicator and team player, with a passion for delivering high-quality service. Ready to leverage expertise in a new role to contribute to the success of a dynamic organization.
Overview
2
2
years of professional experience
Work History
Food Delivery Driver
UberEats
12.2022 - Current
- Responsible for picking up the correct order from the restaurant, communicating with the customer on when I was on the way, time of delivery, and also had to communicate any delays or mistakes with their order
- Learned about active communication, accuracy, and the importance of being precise in everything I do outside of work
Meal Prep Delivery Driver (small Business)
07.2023 - 12.2023
- Same responsibilities as working for UberEats, except I deliver bigger orders to corporate offices and larger businesses
- Required more professionalism because the job requires delivering to professional businesses who are spending a lot of money to pay for freshly prepped meals, so the business has high expectations for the drivers to deliver on time and to get every single item that's purchased with no mistakes
- Required to wear a uniform for this job to look and appear professional in front of the clients
- Counted every item on the physical receipt and the digital receipt, as well as in the bags in which the meals were inside of to ensure all meals delivered were accounted for
- Delivered orders consisting of at least 10-30 meals, making sure the meals were all put nice and neatly and especially safe in the vehicle when transporting them
Team Member - Receptionist
Mayweather Fitness
07.2023 - 09.2023
- Receptionist for Mayweather Fitness, a small boxing gym in Costa Mesa
- Responsible for greeting customers, answering the phone, and selling memberships
- Opened and closed the store, ensuring all ads and props were out to catch potential members' attention
- Learned important skills such as communicating face-to-face, selling memberships, and basic computer work
- Provided customer service that the gym members and potential gym members want to see and have also taught me the importance of what it means to represent a business and making them look good with your personal professionalism
Theatre Team Member
Cinemark
08.2022 - 06.2023
- Greeted and assisted customers in a friendly and professional manner, providing exceptional customer service
- Operated concession stands, prepared and served food and beverages while adhering to health and safety regulations
- Maintained cleanliness and organization of the theater premises, including auditoriums, lobbies, and restrooms
- Handled customer complaints and concerns professionally, resolving issues and ensuring customer satisfaction
- Adapted to various shifts, including evenings, weekends, and holidays, to meet business demands
Education
High School Diploma -
DE ANZA HIGH SCHOOL
Richmond, CA06.2023
Business
OCC
Costa Mesa, CA01.2025
Skills
- Great customer service skills
- Proficient in handling cash transactions and operating point-of-sale systems
- Ability to multitask and work efficiently in a fast-paced environment
- Ability to handle and resolve customer complaints or issues effectively and professionally
- Team player mentality, capable of collaborating with colleagues to ensure smooth operations
- Flexibility in working varied shifts, including evenings, weekends, and holidays
- Commitment to maintaining a clean and organized theater environment
- Smartphone Operation
- Mileage Tracking
- Order Verification
- Vehicle Maintenance
Timeline
Meal Prep Delivery Driver (small Business)
07.2023 - 12.2023
Team Member - Receptionist
Mayweather Fitness
07.2023 - 09.2023
Food Delivery Driver
UberEats
12.2022 - Current
Theatre Team Member
Cinemark
08.2022 - 06.2023
High School Diploma -
DE ANZA HIGH SCHOOL
Business
OCC