Malena Bullock
Clearwater,FL
Summary
Detail-oriented medical Team Assistant with computer skills and organizational abilities. Assisted in keeping team members on track by diligently handling support tasks. Skilled in managing team communications, appointments and schedules. Very flexible and capable of quickly learning new information.
Overview
10
10
years of professional experience
Work History
Medical Team Assistant
Baycare Home Care
Clearwater, FL
05.2021 - Current
- Supported my team by keeping organized schedules, communications and files.
- Delegated daily tasks to team members to optimize group productivity.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Trained new staff on intake processes and best practices for client interactions.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Offered constructive criticism regarding quality assurance on team phone calls.
- Managed communication between clients, families, and care teams.
- Organized patient records and maintained documentation accuracy.
- Facilitated the onboarding process for new team members.
- Maintained confidentiality of sensitive patient information and records.
- Answered incoming calls and directed them to appropriate personnel.
- Offered team members expert clerical support to keep everyone on-track with operational and project requirements.
- Coordinated schedules for healthcare staff and patient visits.
- Conducted initial client assessments to determine service eligibility and needs.
- Managed intake documentation to ensure accurate client information collection.
- Coordinated with healthcare providers to gather necessary patient information.
- Facilitated communication between clients and service teams for seamless transitions.
Server/Waitress
Royal Palms At The Palms Of Largo
Clearwater, FL
07.2019 - 05.2021
- Provided exceptional customer service in fast-paced dining environment.
- Managed table assignments to optimize guest experiences and seating efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Assisted in training new staff on service protocols and menu knowledge.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Participated in team meetings to discuss new menu items or changes in policy.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Volunteer
Baycare Home Care
Clearwater, FL
06.2016 - 08.2016
- Engaged with others successfully using strong verbal and written communication skills.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Communicated needs and issues to appropriate supervisors for administrative action.
- Adhered to high level of standards and values, and maintained professional demeanors
- Assisted with clerical tasks, filing, shredding and stuffing envelopes.
- Maintained up-to-date and accurate program files and records.
Education
Bachelor of Arts - Criminology
University of South Florida
Florida05-2026
High School Diploma -
Lakeside Chrisitan School
Clearwater, Florida05-2020
Associate of Arts - Criminology
Saint Petersburg College
Clearwater, FL03-2026
Skills
- Client support
- Issue resolution
- Quality Assurance
- Technical skills
- People skills
- Flexible
- Microsoft Office
- Telephone and email etiquette
- Verbal and written communication
- Organization
- Strong work ethic
- Detail oriented
References
Professional:
Katrina Gaudreaut- Office Administrator contact number 727-735-0334
Tonya Davis- office manager- contact number 727-657-3927
Personal:
Christina Brodeur- contact number is 413-834-2442
Barabara Malarkey- contact number is 727-557-4464
Tammy Workman-contact number is 727-504-6769
Timeline
Medical Team Assistant
Baycare Home Care
05.2021 - Current
Server/Waitress
Royal Palms At The Palms Of Largo
07.2019 - 05.2021
Volunteer
Baycare Home Care
06.2016 - 08.2016
High School Diploma -
Lakeside Chrisitan School
Associate of Arts - Criminology
Saint Petersburg College
Bachelor of Arts - Criminology
University of South Florida