Malena Milan
Saint Petersburg,FL
Summary
Dynamic hospitality professional with a proven track record at Pepe’s Cantina, excelling in customer service and team collaboration. Skilled in managing reservations and optimizing guest experiences, I effectively resolved inquiries and enhanced satisfaction. Known for exceptional communication and adaptability, I consistently contributed to a welcoming atmosphere and streamlined operations.
Overview
3
3
years of professional experience
Education
High School Diploma -
Saint Petersburg High School
2501 Fifth Ave N Saint Petersburg, FL 33713 UniteWork History
Host- Server
Pepe’s Cantina
3118 Third Ave N Saint Petersburg, FL 33713 Unite
04.2026 - Current
- Welcomed and seated guests, ensuring prompt service and a positive dining experience.
- Managed reservation system to optimize table turnover and minimize wait times.
- Assisted with menu explanations, enhancing guest understanding of offerings.
- Coordinated with kitchen staff to communicate special requests and dietary needs.
- Supported team during busy shifts, maintaining efficiency in service operations.
- Collected customer feedback to identify areas for service improvement and satisfaction enhancement.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
Hostel Receptionist
Doc Fords
610 2nd Ave NE Saint Petersburg, FL 33701 United S
08.2025 - 01.2026
- Welcomed guests, providing exceptional service and addressing inquiries promptly.
- Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
- Coordinated room assignments, optimizing occupancy and enhancing guest satisfaction.
- Maintained cleanliness and organization of reception area, creating inviting atmosphere.
- Utilized reservation software to process bookings and update availability in real-time.
- Assisted with handling guest concerns, resolving issues to maintain positive experiences.
- Collaborated with housekeeping staff to ensure timely room readiness for arrivals.
- Provided local information and recommendations, enriching guests' overall experience.
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Provided valuable recommendations on local attractions, dining options, and transportation services to enhance guests'' stays.
- Implemented effective marketing strategies to attract new customers while maintaining existing client relationships.
- Assisted in training new staff members on receptionist duties, improving overall team performance.
- Conducted regular inventory counts for supplies, ensuring adequate stock levels at all times.
- Resolved guest complaints professionally, resulting in high levels of customer satisfaction.
- Coordinated housekeeping services to ensure timely room turnovers and maintain cleanliness standards throughout the property.
- Established effective communication channels between team members to facilitate smooth shift transitions and continuity of service quality across shifts.
- Created detailed shift reports for management review, highlighting key issues or concerns requiring attention or follow-up actions.
- Streamlined check-in and check-out procedures for increased efficiency and reduced waiting times.
- Organized hostel events for guests'' entertainment, fostering a sense of community among travelers.
- Handled financial transactions accurately, including cash handling, processing payments, and balancing the register daily.
Team Member
Chick Fill A
4241 Fourth St N Saint Petersburg, FL 33703 Unite
09.2024 - 11.2024
- Provided exceptional customer service while maintaining a positive dining environment.
- Operated kitchen equipment safely and efficiently to prepare food items.
- Assisted in inventory management by restocking supplies and organizing storage areas.
- Collaborated with team members to ensure timely order completion during peak hours.
- Maintained cleanliness and organization of workstations following safety protocols.
- Adapted quickly to changing priorities while ensuring high quality of service.
- Executed daily tasks efficiently, contributing to overall restaurant operations success.
- Resolved customer inquiries and concerns promptly, enhancing guest satisfaction levels.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Sales Associate
Vector-cutco
1441 E Fletcher Ave Unit 204 Tampa, FL 33612 Unit
06.2023 - 07.2023
- Assisted customers in selecting products that meet their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained knowledge of current promotions, product availability, and inventory levels.
- Processed sales transactions accurately and efficiently using point-of-sale system.
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Adaptable to change
Exceptional communication
Detail-oriented
Professional appearance
Telephone reception
Guest relations
Staff coordination
Reservations
Languages
English, Spanish, Italian
Native or Bilingual
Timeline
Host- Server
Pepe’s Cantina
04.2026 - Current
Hostel Receptionist
Doc Fords
08.2025 - 01.2026
Team Member
Chick Fill A
09.2024 - 11.2024
Sales Associate
Vector-cutco
06.2023 - 07.2023
High School Diploma -
Saint Petersburg High School