Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malena Wilson

Huntsville

Summary

Motivated professional with a strong work ethic and effective communication skills. Proven ability to solve problems in fast-paced environments while maintaining attention to detail. Committed to setting high standards and enhancing service quality. Experienced in expanding customer bases through innovative promotional strategies.

Overview

14
14
years of professional experience

Work History

General Manager

Dragon's Forge Cafe
Huntsville
08.2022 - Current
  • Certified in food safety management.
  • Resolved employee, customer, and vendor issues using strong conflict mediation and problem solving abilities.
  • Guaranteed top-notch service standards and memorable customer experiences for every guest.
  • Developed social media strategies to enhance brand awareness and engagement.
  • Designed promotional materials using graphic design software applications.
  • Trained and developed foodservice team members in company policies and service standards.
  • Met strict quality standards, continuously monitoring food handling and safety.

Freelance Commissioned Artist

Self Employed
01.2014 - Current
  • Refined craft with regular practice of specific techniques and focus on creative goals.
  • Supplied clients with original artworks in different media.
  • Collaborated with clients to ensure satisfaction with final product.
  • Created detailed sketches and drawings to capture desired design concepts.

Assistant General Manager

Dragon's Forge Cafe
Huntsville
06.2021 - 08.2022
  • Met strict quality standards and memorable customer experiences for every guest.
  • Counted cash and receipts and completed bank deposits.
  • Ordered and replenished stock to maintain inventory.

Lead Barista

Dragon's Forge Cafe
Huntsville
01.2021 - 06.2021
  • Oversaw smooth operations, including setting up, stocking, and breaking down work stations.
  • Educated customers about different coffee options, describing taste, strength, and flavorings to help customers make final selections.
  • Delivered excellent customer service and prompt food service and beverage delivery.

Barista

Starbucks
Trussville
06.2018 - 01.2021
  • Anticipated customer and store needs by constantly evaluating and assessing the environment for cues.
  • Suggested food and pastry items to complement beverage orders.
  • Prepared beverages with speed and accuracy to minimize customer wait times.
  • Navigated periods of high volume with a calm demeanor to keep the store operating to standard.

Barista

Starbucks
Columbus
07.2016 - 06.2018

Lead Artist

Take This Studios L.L.C.
Anniston
07.2014 - 02.2016
  • Designed graphics for websites, logos, and promotions for marketing purposes.
  • Developed video game character and accurate creature anatomy content.
  • Contributed to the creative process through original ideas and inspiration.
  • Mentored junior artists on their creative processes.
  • Created satisfying, user-friendly games with well-balanced and fair gameplay.
  • Supported company branding efforts with design skills and tools.

Server/Hostess

Covalli's Italian Kitchen
Anniston
04.2011 - 02.2014
  • Consistently provided professional, friendly, and engaging service.
  • Communicated professionally with customers, colleagues, and supervisors.
  • Adhered to state liquor regulations to serve alcohol safely.
  • Maintained high standards of cleanliness and sanitation.
  • Skillfully promoted items on beverage lists and restaurant specials.

Education

Certification - Esthetics

Aveda Institute of Arts and Sciences
Hoover, AL
02.2020

Bachelor of Science (B.S.) - Planetary Science and Astronomy

ASU
Tempe, AZ

Skills

  • Problem solving and analytical thinking
  • Upselling and customer education
  • Attention to detail
  • Social media strategy
  • Inventory management
  • Team collaboration
  • Customer experience enhancement
  • Effective communication

Timeline

General Manager

Dragon's Forge Cafe
08.2022 - Current

Assistant General Manager

Dragon's Forge Cafe
06.2021 - 08.2022

Lead Barista

Dragon's Forge Cafe
01.2021 - 06.2021

Barista

Starbucks
06.2018 - 01.2021

Barista

Starbucks
07.2016 - 06.2018

Lead Artist

Take This Studios L.L.C.
07.2014 - 02.2016

Freelance Commissioned Artist

Self Employed
01.2014 - Current

Server/Hostess

Covalli's Italian Kitchen
04.2011 - 02.2014

Certification - Esthetics

Aveda Institute of Arts and Sciences

Bachelor of Science (B.S.) - Planetary Science and Astronomy

ASU

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