Malena Yenco
Chicago,IL
Summary
Dynamic professional with experience at AMC Theatres, excelling in customer service and team collaboration. Proven ability to enhance guest experiences and resolve issues effectively. Skilled in organization and time management, with a strong background in teaching and supervising diverse groups, ensuring safety and engagement in all activities.
Overview
3
3
years of professional experience
Work History
Crew Member
AMC Theatres
Skokie, Illinois
05.2023 - 08.2024
- Managed cash register transactions accurately and efficiently.
- Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
- Provided excellent customer service by addressing questions or concerns from guests promptly and politely, and resolved customer complaints and inquiries, to enhance their movie-going experience.
Swim Instructor
British Swim School
Skokie, IL
05.2022 - 08.2022
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Provided swimming instruction to individuals and groups of all ages.
- Developed strategies for challenging behaviors exhibited by students during lessons.
Camp Counselor
Apachi Day Camp
Evanston, Illinois
05.2021 - 08.2021
- Organized and supervised group games, competitions, and sports activities.
- Monitored campers' safety at all times while attending the camp grounds.
Education
Teacher Certification -
Michigan State University
East Lansing, Michigan05.2025
Bachelor of Arts - Elementary Education
Michigan State University
East Lansing, Michigan05.2025
Skills
- Team collaboration
- Public speaking
- Customer service
- Organization
- Time Management
- Adaptability
Timeline
Crew Member
AMC Theatres
05.2023 - 08.2024
Swim Instructor
British Swim School
05.2022 - 08.2022
Camp Counselor
Apachi Day Camp
05.2021 - 08.2021
Teacher Certification -
Michigan State University
Bachelor of Arts - Elementary Education
Michigan State University
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