Malene Philus
North Miami,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Packer
Amazon
Opa-locka, FL
10.2018 - Current
- Packaged customer orders accurately and efficiently for timely shipment.
- Operated packing equipment to ensure proper sealing and labeling of packages.
- Collaborated with team members to meet daily packing goals and deadlines.
- Inspected incoming products for quality assurance before packing.
- Wrapped items securely using appropriate packing materials.
Warranty Specialist
Teleperformance for AT&T
Tamarack, FL
02.2013 - 09.2016
- Communicated with customers regarding claim status and warranty policies.
- Monitored expiration dates for all active warranties in order to prevent any lapses in coverage.
- Researched and identified root causes of warranty issues and proposed solutions.
- Provided technical assistance when needed during troubleshooting activities for customers' products under warranty coverage.
Patient Care Coordinator
Florida Homebound
Miami, FL
03.2006 - 10.2011
- Managed scheduling of appointments and home visits for patients.
- Coordinated patient care plans with healthcare providers and families.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Assisted in documentation of patient information and medical records.
Education
Health Sciences
Miami Dade College
Miami, FL05-2025
High School Diploma -
North Miami Senior High
North Miami, FL06-2002
Skills
- Patient care coordination
- Quality assurance
- Customer service
- Team collaboration
- Data management
- Care plan development
- Technical troubleshooting
- Inventory management
- Efficient packing
Certification
- Central Sterile Processing Technician
Timeline
Packer
Amazon
10.2018 - Current
Warranty Specialist
Teleperformance for AT&T
02.2013 - 09.2016
Patient Care Coordinator
Florida Homebound
03.2006 - 10.2011
Health Sciences
Miami Dade College
High School Diploma -
North Miami Senior High
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