Malene Philus
North Miami
Summary
Dedicated Customer Service Professional with expertise in multitasking and time management. Committed to delivering exceptional customer experiences while consistently meeting organizational objectives. Proven ability to thrive under pressure and adapt to dynamic environments, enhancing brand reputation through effective teamwork and organized practices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Packer
Amazon
10.2018 - Current
- Packaged customer orders accurately and efficiently for timely shipment.
- Operated packing equipment to ensure proper sealing and labeling of packages.
- Collaborated with team members to meet daily packing goals and deadlines.
- Inspected incoming products for quality assurance before packing.
- Wrapped items securely using appropriate packing materials.
Warranty Specialist
Teleperformance for AT&T
02.2013 - 09.2016
- Communicated with customers regarding claim status and warranty policies.
- Monitored expiration dates for all active warranties in order to prevent any lapses in coverage.
- Researched and identified root causes of warranty issues and proposed solutions.
- Provided technical assistance when needed during troubleshooting activities for customers' products under warranty coverage.
Patient Care Coordinator
Florida Homebound
03.2006 - 10.2011
- Managed scheduling of appointments and home visits for patients.
- Coordinated patient care plans with healthcare providers and families.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Assisted in documentation of patient information and medical records.
Education
Health Sciences
Miami Dade College
Miami, FL05-2025
High School Diploma -
North Miami Senior High
North Miami, FL06-2002
Certified Nursing Assistant
Baptist Hospital CP Prep Program
11-2025
Skills
- Patient care coordination
- Quality assurance
- Customer service
- Team collaboration
- Data management
- Care plan development
- Technical troubleshooting
- Inventory management
- Efficient packing
- Labeling
- Warehouse safety
- Product packaging
Certification
- Central Sterile Processing Technician
Timeline
Packer
Amazon
10.2018 - Current
Warranty Specialist
Teleperformance for AT&T
02.2013 - 09.2016
Patient Care Coordinator
Florida Homebound
03.2006 - 10.2011
High School Diploma -
North Miami Senior High
Health Sciences
Miami Dade College
Certified Nursing Assistant
Baptist Hospital CP Prep Program
Education and Training
other,other