Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malesa Teer

Colorado Springs,CO

Summary

Customer service excellence! Loyal,dependable, team leader,problem solver, Resolution-minded with years of experience solving complex product defects, refunds and stock deficiencies. Team-oriented supervisor motivating employees to take ownership of respective roles. Exceed whats expected of me. Building relationships is of upmost importance.

Overview

33
33
years of professional experience

Work History

Retail Keyholder

Popshelf
03.2023 - 07.2023
  • Opened and closed store at proper times for reliable services.
  • Assisted store cashiers during peak sales times.
  • Rearranged racks and shelving based on seasonal planograms.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Worked with store manager to create employee schedules.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Server

Willies Grill
05.2022 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Class a Barber

Jims Barber Shop
02.1990 - 03.2020
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Styled hair according to customer preferences.
  • Managed business customer service, responding to requests and concerns promptly.
  • Consistently received positive performance reviews from guests.
  • Monitored inventory and availability of supplies, tools and products to minimize delays.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Counted and documented opening and closing cash amounts daily.
  • Distributed business cards outside of salon to generate new business.

Education

High School Diploma -

Alvin Community College
Alvin, TX
06.1988

Skills

  • Merchandise Receiving and Handling
  • Positive Customer Engagement
  • Performance Goals
  • Engaging with Diverse Customers
  • Returns and Exchanges
  • Advising and Coaching
  • Handling Complaints
  • Conflict Resolution Techniques
  • Superior Work Ethic
  • Problem Anticipation and Resolution
  • Cash Handling and Reconciliation
  • Computer Proficiency and Microsoft Office
  • Closing Procedures
  • Monitor Security
  • Safety and Cleanliness Standards
  • Merchandising and Display
  • Organizational Policies
  • Team Goals
  • Strong Communication and Interpersonal Skills
  • POS Inventory System Operation
  • Cash Counting

Timeline

Retail Keyholder

Popshelf
03.2023 - 07.2023

Server

Willies Grill
05.2022 - 11.2022

Class a Barber

Jims Barber Shop
02.1990 - 03.2020

High School Diploma -

Alvin Community College

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Malesa Teer