MALETTA LARRY
Mesquite,TX
Summary
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.Skilled in client relationship management , financial planning, and strategic sales techniques. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Automotive Finance Manager
Autos of Forney, LLC
Forney, Texas
02.2025 - Current
- Boosted auto finance sales volume by strategically developing partnerships while maintaining profit margins.
- Negotiated competitive loan terms with banks, credit unions, and other lending institutions.
- Managed financial transactions and structured deals, effectively aligning customer needs with dealership objectives.
- Streamlined processing of new vehicle loan applications, enhancing accuracy and turnaround time.
- Conducted thorough credit analyses to determine suitable financing options based on credit history.
- Resolved customer concerns regarding financing, ensuring high satisfaction levels.
- Ensured compliance with federal, state, and local automotive sales regulations.
- Coordinated seamlessly with sales and service departments to enhance customer experience.
Credit Analyst II
Hyundai Capital America
Plano, TX
03.2016 - 02.2025
- Ensured compliance with credit guidelines as a Credit Level II analyst for major districts.
- Evaluated risk levels using Credit Bureau data and additional sources.
- Negotiated tiers and terms with dealers to optimize deal structures and align with credit policies.
- Administered risk-based finance program utilizing scoring and credit analysis.
- Handled dealer inquiries over the phone to provide timely support and escalated inquiries for resolution.
- Interacted with dealers regarding lending decisions based on thorough credit evaluations.
- Collaborated with dealers on lending decisions, providing insights from comprehensive credit evaluations.
- Processed inbound dealer calls and escalated inquiries for resolution.
Internet Sales Manager
Vandergriff Hyundai
Arlington, Texas
04.2012 - 04.2016
- Maintained dealership website, enhancing customer experience through accurate vehicle specifications and availability.
- Managed internet sales leads, promptly responding to inquiries to facilitate customer engagement.
- Scheduled test drive appointments and coordinated seamless vehicle deliveries.
- Scheduled test drive appointments and coordinated vehicle deliveries, ensuring a smooth transition for customers.
- Prepared sold vehicles for delivery, educating customers on operational features and warranty details.
- Maintained dealership website, ensuring accurate vehicle specifications and availability.
Leasing Consultant/ Marketing Director
Sherman Residential
Plano, Texas
07.2011 - 04.2012
- Delivered exceptional customer service to current and prospective residents.
- Greeted customers, provided facility information, and facilitated apartment viewings to enhance resident engagement.
- Ensured lease contracts remained accurate and compliant with state rental laws.
- Maintained correspondence and advertising logs while executing outreach marketing initiatives to boost community awareness.
- Developed and implemented an ongoing resident retention program.
- Updated Leasing and Property Information Handbook to ensure compliance with current practices and improve resident understanding.
- Utilized effective telephone and sales techniques to engage diverse customer demographics.
Medicaid Eligibility Specialist III
Texas Department of Health and Human Services
Fort Worth, Texas
09.2008 - 06.2011
- Verified client income and resources, facilitating accurate assessment of financial eligibility.
- Evaluated eligibility for medical services for aged and disabled individuals.
- Conducted interviews to determine client eligibility for benefits.
- Documented case records in automated systems for accuracy and efficiency.
- Communicated with relevant parties to verify information and address issues promptly.
- Monitored nursing home compliance with state and federal regulations, ensuring adherence to standards.
- Reviewed nursing home records to maintain compliance with regulatory requirements.
- Explained agency programs to external stakeholders, improving understanding of available services.
Education
Bachelors - Social Work
Clark-Atlanta University
AtlantaSkills
- Risk assessment expertise
- Regulatory standards adherence
- Compliance assurance
- Familiarity with automotive software
- Customer engagement techniques
- Client relationship management
- Continuous training
- Verbal communication
- Customer relationship management
- Dealer relations
- Account management
- Effective communication
- Problem solving
- Relationship building
- Business trend analysis
Certification
Six Sigma Lean 6 white belt certification. Profit code F&I training with Kairos and Associates.
Timeline
Automotive Finance Manager
Autos of Forney, LLC
02.2025 - Current
Credit Analyst II
Hyundai Capital America
03.2016 - 02.2025
Internet Sales Manager
Vandergriff Hyundai
04.2012 - 04.2016
Leasing Consultant/ Marketing Director
Sherman Residential
07.2011 - 04.2012
Medicaid Eligibility Specialist III
Texas Department of Health and Human Services
09.2008 - 06.2011
Bachelors - Social Work
Clark-Atlanta University