Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maleyah Ceasar

Jonesville,North Carolina

Summary

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Leader

Food Lion
03.2019 - Current
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Met customer service goals and exceeded customer expectations.

Education

Associate of Applied Science - Radiography

Wilkes Community College
Wilkesboro, NC
05.2024

High School Diploma -

Starmount High School
Boonville, NC
05.2020

Skills

  • Customer Service Excellence
  • Staff Training
  • Time Management
  • Communication
  • Teamwork and Loyalty

Certification

  • CPR Certified by the American Red Cross
  • First Aid Certified

Timeline

Customer Service Leader

Food Lion
03.2019 - Current

Associate of Applied Science - Radiography

Wilkes Community College

High School Diploma -

Starmount High School

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Maleyah Ceasar