Malgorzata Czajkowski
Old Bridge,USA
Summary
A self -motivated, detailed oriented, with excellent communication and positive attitude, offering 14 years of experience. Looking to continue personal and professional growth at your establishment. Ability to build and maintain long-term relationship with customers and associates at al levels. Willing to share gained knowledge, be lead and be the leader. Dependable, reliable and hard worker, ready to grow with your company.
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
17
17
years of professional experience
Work History
OPERATIONS SPECIALIST
Amerisource Bergen / World Courier
Kearny, NJ
04.2008 - Current
- Review and delegate work effectively to associates based on their knowledge level
- Train, mentor and motive employees to maximize team productivity
- Identify areas of deficiency and issues for myself and others
- Recommend changes for improvements
- Recruit, interview and hire future employees
- Address and resolve customer issues thru email / phone
- Assist communication between departments (operation, dispatch, customer service, packaging team)
- Designed long-term scheduled for daily shifts and holidays
- Prepare/ book international and domestic shipments
- Dangerous Goods Certified (02.24.2022) and TSA certified
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Developed effective improvement plans in alignment with goals and specifications.
- Overlooked Key accounts ( Novartis , Merck , Sanofi )
Education
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS MANAGEMENT
LaGuardia Community College
Long Island, NYSkills
- Great communication written/ verbal
- Leadership
- Conflict Resolution
- Self Motivator
- Highly organized and dedicated with positive attitude
- Shipping /Receiving
- Bi - Lingual (Polish, English)
- Multi- Tasker
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Process documentation
- Attention to detail
- Multitasking Abilities
- Professionalism
Languages
Polish
Native or Bilingual
Timeline
OPERATIONS SPECIALIST
Amerisource Bergen / World Courier
04.2008 - Current
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS MANAGEMENT
LaGuardia Community College