Mali Heyward

Pay Band F-04

• Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
• Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
• Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
• Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
• Established a positive work environment through strong leadership skills and open communication channels among team members.

• Interact with public to give directions, explain policies/procedures, and regulations and respond to inquiries.
• Perform pat-downs to look for unauthorized materials and weapons.
• Operate x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Attended daily briefings with supervisors to discuss security screening processes.
• Assisted with development of advanced technology and equipment for screening purposes.

• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Guaranteed customer satisfaction by quickly delivering orders.
• Followed food preparation and storage guidelines established by Health Department.
• Coordinated and oversaw food handling following procedures and sanitation standards.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Prepared meals from scratch using authentic, popular recipes to generate repeat business.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided training and support to new associates to help provide high-quality customer service.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.