Malia Abasial
Honolulu
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
6
6
years of professional experience
Work History
Store Specialist
Spectrum
Honolulu
03.2021 - Current
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Participated in team meetings to discuss goals and strategies for improving customer service.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Implemented strategic plans to enhance team performance and productivity.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed and implemented strategies to meet sales quotas.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Greeter
Spectrum
Honolulu
04.2020 - 01.2025
- Stocked shelves with new merchandise when shipments arrived.
- Answered customers' questions about hours, seating, current wait time and other information.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Answered customer inquiries about merchandise and services.
- Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Informed customers of current sales and promotions.
- Greeted and assisted customers to foster positive experiences.
Cashier
Sam's Club
Honolulu
08.2019 - 03.2020
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Helped with purchases and signed customers up for rewards program.
- Performed other duties as assigned by management.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Leilehua High School
Wahiawa, HI05-2008
Skills
- Product merchandising
- Dispute mediation
- Upselling and cross selling
- Product knowledge
- Teamwork and collaboration
- Brand representation
- Customer engagement
- Sales techniques
- Independent judgement
- Time management
- Sales goal achievement
- Problem-solving
Accomplishments
- Spectrum Sales Elite
- Top Salesperson for Multiple Consecutive Months
Timeline
Store Specialist
Spectrum
03.2021 - Current
Greeter
Spectrum
04.2020 - 01.2025
Cashier
Sam's Club
08.2019 - 03.2020
High School Diploma -
Leilehua High School