Malia Boyd
Atlanta,GA
Summary
Recognized for exceptional customer service and adherence to safety protocols. Proven ability to resolve issues swiftly while maintaining a professional demeanor. Skilled in training and coaching team members, ensuring operational excellence and a clean, welcoming environment for guests. Adaptable and detail-oriented, thriving under pressure.
Overview
2
2
years of professional experience
Work History
Cabin Agent
Delta Air Lines, Inc
Atlanta, GA
10.2023 - 05.2025
- Supported team in maintaining safety protocols and compliance during operations.
- Participated in training sessions to learn operational procedures and improve job performance.
- Responded to customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Cleaned and sanitized aircraft lavatories to meet company standards.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the airline brand image.
Education
Woodland High School
Stockbridge, GA05.2023
Skills
- Strong work ethic
- Teamwork and cooperation
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Team collaboration
- Calm under pressure
- Adaptability and flexibility
- Verbal and written communication
- Cleanliness and sanitation
- Guest services
- Safety procedures
- Training and coaching
- Professional appearance
- Cultural awareness
Timeline
Cabin Agent
Delta Air Lines, Inc
10.2023 - 05.2025
Woodland High School