Malia Chilton
Customer Service Representative
Ranger,TX
Summary
Extremely personable, outgoing, and passionate, while being very goal oriented. My great attention to detail helps me find ways to ensure I am doing my job to the highest demand. Committed to bringing proficient, professional, and proper customer service skill to the table always. Extreme care for customer needs and targeting them for a solution. Respectful and resilient is a perfect explanation for how I work as a team member. Fantastic multi-tasker and enjoy working in fast paced environments. I will always strive to learn new things along with perfecting what I am trained to do so that I can perform my duties to the best of my abilities. I am a quick learner and enjoy new opportunities. I hope you will give me a chance to show you all that I am capable of doing and learning. Thank you.
Overview
3
3
years of professional experience
Work History
Customer Service/Sales Manager
The Hemp Corner LLC
Eastland, TX
07.2020 - Current
- Work one on one with customers to achieve their goals for pain managment
- Stay up to date on current hemp laws for the state to ensure we are providing the best possible products
- Learn new products as they hit the market and what they can do to help our customer base
- Arrange and organize products for space saving and clear understanding
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Talk one on one with large distribution centers along with large manufacturing businesses about new products and how their product does or does not benefit us and our client base
- Help elderly understand modern day products and how to use them
- Handling opening and closing procedures
- Keep constant knowledge on hemp cannabinoids that are being isolated from the hemp plant and how the effect the body and mind along with how they are extracted for isolation
- Understand how hemp and different cannabinoids effect different people
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Established and cultivated solid business relationships with new or existing customers
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Built relationships with customers and community to establish long-term business growth
- Organized promotional events and interacted with community to increase sales volume
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Compiled and analyzed data to determine approaches to improve sales and performance
Mixologist/Server
The Deer Lease
Dublin, TX
03.2023 - 04.2023
- Mixed unique and interesting cocktails for customers, including bar specials.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Taking food orders and delivering to customers from kitchen
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Prepared classic, modern and unique cocktails for each customer.
- Stored supplies according to bar policies and health code requirements.
- Received cash, made change and issued receipts.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upheld strict regulations for safe alcohol service and food safety.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
High School Diploma -
Wasilla High School
Wasilla, AK 05.2001 -
Skills
Upselling proficiency
Inventory monitoring
Performance improvements
Store Management
Inventory
Analytical and Critical Thinking
Training and Development
Social Media Marketing
Customer Service
Personal Assistant
Sales expertise
Complaint resolution
Strategic sales knowledge
Stocking and replenishing
Money handling abilities
Order fulfillment
Retail materials management
Point of sale knowledge
Basic computer skills
Microsoft Word experience
Timeline
Mixologist/Server
The Deer Lease
03.2023 - 04.2023
Customer Service/Sales Manager
The Hemp Corner LLC
07.2020 - Current
High School Diploma -
Wasilla High School
05.2001 -