Summary
Overview
Work History
Education
Skills
Timeline
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Malia Chilton

Customer Service Representative
Ranger,TX

Summary

Extremely personable, outgoing, and passionate, while being very goal oriented. My great attention to detail helps me find ways to ensure I am doing my job to the highest demand. Committed to bringing proficient, professional, and proper customer service skill to the table always. Extreme care for customer needs and targeting them for a solution. Respectful and resilient is a perfect explanation for how I work as a team member. Fantastic multi-tasker and enjoy working in fast paced environments. I will always strive to learn new things along with perfecting what I am trained to do so that I can perform my duties to the best of my abilities. I am a quick learner and enjoy new opportunities. I hope you will give me a chance to show you all that I am capable of doing and learning. Thank you.

Overview

3
3
years of professional experience

Work History

Customer Service/Sales Manager

The Hemp Corner LLC
Eastland, TX
07.2020 - Current
  • Work one on one with customers to achieve their goals for pain managment
  • Stay up to date on current hemp laws for the state to ensure we are providing the best possible products
  • Learn new products as they hit the market and what they can do to help our customer base
  • Arrange and organize products for space saving and clear understanding
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
  • Talk one on one with large distribution centers along with large manufacturing businesses about new products and how their product does or does not benefit us and our client base
  • Help elderly understand modern day products and how to use them
  • Handling opening and closing procedures
  • Keep constant knowledge on hemp cannabinoids that are being isolated from the hemp plant and how the effect the body and mind along with how they are extracted for isolation
  • Understand how hemp and different cannabinoids effect different people
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Established and cultivated solid business relationships with new or existing customers
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Built relationships with customers and community to establish long-term business growth
  • Organized promotional events and interacted with community to increase sales volume
  • Developed compelling presentation decks to gain approval for ideas and communicate results
  • Compiled and analyzed data to determine approaches to improve sales and performance

Mixologist/Server

The Deer Lease
Dublin, TX
03.2023 - 04.2023
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Taking food orders and delivering to customers from kitchen
  • Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
  • Prepared classic, modern and unique cocktails for each customer.
  • Stored supplies according to bar policies and health code requirements.
  • Received cash, made change and issued receipts.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Education

High School Diploma -

Wasilla High School
Wasilla, AK
05.2001 -

Skills

    Upselling proficiency

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Timeline

Mixologist/Server

The Deer Lease
03.2023 - 04.2023

Customer Service/Sales Manager

The Hemp Corner LLC
07.2020 - Current

High School Diploma -

Wasilla High School
05.2001 -

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Malia ChiltonCustomer Service Representative