Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malia Dukes

Miami,FL

Summary

Proven performer with experience at Burger King, adept in complaint handling and maintaining cleanliness, ensuring high customer satisfaction. Excelled in fast-paced environments, demonstrating stress tolerance and efficient work ethic. Skilled in cash handling and food safety, contributed to team productivity and customer service excellence.

Overview

1
1
year of professional experience

Work History

Front Counter Crew Member

Burger King
Miami, FL
04.2024 - 08.2024
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.

Life Guard

Tidal Cove
Aventura, FL
01.2024 - 03.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.

Education

Diploma - None

Miami Central Senior High School
Miami, FL
05.2023

Skills

  • Cleanliness and hygiene
  • Complaint Handling
  • Efficient work ethic
  • Patience and Empathy
  • Cash handling expertise
  • Stress Tolerance
  • Food safety understanding

Timeline

Front Counter Crew Member

Burger King
04.2024 - 08.2024

Life Guard

Tidal Cove
01.2024 - 03.2024

Diploma - None

Miami Central Senior High School