Malia Fernandez
Dayton,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Remote Technical Customer Service Representative
StarTek
11.2020 - 08.2021
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Provide primary customer support to internal customers.
- Answer product and service questions, suggesting other offerings to attract potential customers.
- Provide technical assistance over phone.
- Diagnosed and troubleshot hardware, software and network issues.
Front Desk Receptionist
LA Fitness At The Greene
09.2017 - 04.2018
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answer inquiries and address & resolve issues to management personnel to ensure client satisfaction
- Schedule, coordinate and confirm appointments and meetings.
- Complete data entry and filing to keep records updated for easy retrieval.
- Babysit children at the Fitness Center “Kids Klub”.
Sales Associate
Elder-Beerman
08.2016 - 08.2017
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Help customers locate products and check store system for merchandise at other sites.
- Stock and replenish merchandise according to store layout.
- Manage returns, exchanges and refunds in accordance with store policy.
- Engage with customers to build rapport and loyalty.
- Complete all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handle all customer issues in a gracious manner and in accordance with company policies.
Education
Bachelor of Science - Biology
University of Toledo
Toledo, OH06.2016
Skills
- Customer-service oriented
- Inventory management
- Documentation & reporting
- Memorization & recall
- POS data entry & sales management
- Active Listening
- Medical Terminology Knowledge
Hobbies
- Zumba
- Tutoring
- Nail Art
Timeline
Remote Technical Customer Service Representative
StarTek
11.2020 - 08.2021
Front Desk Receptionist
LA Fitness At The Greene
09.2017 - 04.2018
Sales Associate
Elder-Beerman
08.2016 - 08.2017
Bachelor of Science - Biology
University of Toledo