Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Malia Humphries

Malia Humphries

Pittsburgh,PA

Summary

Determined, tenacious, hardworking, and personable college senior specializing in fast-paced work environments, interpersonal communications, and a mix of team driven and individual work. Majoring in Political Science and Sociology. Mentally equipped to persevere through adversity efficiently and swiftly. Enjoys meeting new people and cooperating with teammates in order to affectively contribute to a certain mutual goal.

Overview

6
6
years of professional experience

Work History

Barista

FLIK Hospitality
07.2024 - Current
  • Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
  • Took inventory and restocked pastries, coffee bar equipment and necessities, and a variety of snacks and drinks.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages.
  • Controlled line and crowd with quick, efficient service.

Server and Bartender

Black Bear Evansdale
02.2022 - 05.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Front Desk Associate

Arts and Entertainment, West Virginia University
10.2022 - 05.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Front of House Team Member

Chick-Fil-A
07.2019 - 01.2023
  • Established welcoming atmosphere by greeting each guest warmly and assisting them throughout the transaction.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems individually and in group settings, improved operations and provided exceptional service.

Education

Bachelor of Arts - Political Science, Sociology

West Virginia University
Morgantown, WV
12-2025

Skills

  • Teamwork
  • Strong interpersonal skills
  • Customer Service
  • Proactivity
  • Self-motivated
  • Multitasking
  • POS Usage
  • Cleanliness

Interests

  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Making music, songwriting, and audio editing
  • Tabletop games

Timeline

Barista

FLIK Hospitality
07.2024 - Current

Front Desk Associate

Arts and Entertainment, West Virginia University
10.2022 - 05.2023

Server and Bartender

Black Bear Evansdale
02.2022 - 05.2024

Front of House Team Member

Chick-Fil-A
07.2019 - 01.2023

Bachelor of Arts - Political Science, Sociology

West Virginia University

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