Heaven Webb
Hillsboro,MO
Summary
Dynamic Retail Sales Associate with a proven track record at Marshalls, excelling in customer service and teamwork. Recognized for enhancing store loyalty through exceptional problem-solving and organization skills. Fast and efficient learner. Successfully trained new employees, contributing to a positive shopping experience and consistently meeting sales targets. Passionate about creating inviting environments that drive customer engagement. Make connections and communicate with customers, working fast with time management and stress manageable.
Overview
3
3
years of professional experience
Work History
Barista
7 Brew Coffee Shop
Festus, MO
10.2025 - Current
- Prepared and served high-quality beverages, ensuring customer satisfaction with each order.
- Collaborated with team members to create a positive work environment and streamline service processes.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server
Cracker Barrell
Herculaneum, MO
04.2025 - 08.2026
- Provided exceptional customer service, ensuring guest satisfaction and timely assistance.
- Assisted in menu knowledge, helping guests make informed dining choices.
- Managed table settings and maintained cleanliness for optimal dining experience.
- Collaborated with kitchen staff to ensure accurate and prompt order delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Retail Sales Associate
Marshalls
Crystal City, MO
11.2023 - 07.2024
- Welcomed customers and assisted with product inquiries.
- Prioritized organized environments, contributing to seamless customer interactions.
- Guided shoppers to find products.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Restocked merchandise as required.
- Executed transactions swiftly through point-of-sale systems.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Coordinated with stock team to expedite restocking of high-demand items.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Hillsboro High School
Hillsboro, MO05.2024
Skills
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Time management
Store opening and closing
Stock replenishment
Fitting room maintenance
Friendly and outgoing
Price tagging
Returns and exchanges
Positive and professional
Organization
Team cooperation
Timeline
Barista
7 Brew Coffee Shop
10.2025 - Current
Server
Cracker Barrell
04.2025 - 08.2026
Retail Sales Associate
Marshalls
11.2023 - 07.2024
High School Diploma -
Hillsboro High School