Malia Kleebach
Fort Collins,CO
Summary
Proven leader and customer service expert, I excelled at Denny's by driving team productivity and enhancing guest satisfaction. Leveraging strong decision-making and relationship-building skills, I significantly improved service delivery standards. My experience spans managing, serving, and housekeeping, demonstrating a versatile skill set focused on efficiency and quality. I also have a passion for collecting 5 star reviews!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Denny’s
Fort Collins, CO
01.2024 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Denny’s
Fort Collins, CO
06.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Housekeeper
Riverview Rv Park & Campground
Fort Collins, CO
08.2021 - 06.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
Central High School
Omaha, NESkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
Certification
ServSafe
Timeline
Manager
Denny’s
01.2024 - 09.2024
Server
Denny’s
06.2022 - 01.2024
Housekeeper
Riverview Rv Park & Campground
08.2021 - 06.2022
High School Diploma -
Central High School
Similar Profiles
Reenila CarvalhoReenila Carvalho
Server at Denny’sServer at Denny’s
Miriam DoyonMiriam Doyon
Server and Server Trainer at Denny’sServer and Server Trainer at Denny’s
Jacob EgbertJacob Egbert
Service Assistant at Denny’sService Assistant at Denny’s
Michael BowlesMichael Bowles
Buyer/Sales Associate at The CupboardBuyer/Sales Associate at The Cupboard
Victoria PlucinskiVictoria Plucinski
Computer Lab Monitor at CSU Warner College Of Natural ResourcesComputer Lab Monitor at CSU Warner College Of Natural Resources