Malia Means
Wolf Point,MT
Summary
Highly experienced professional with annual Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) compliance training since 2012. Proven supervisory background in the casino industry, including oversight of cash payouts and adherence to strict regulatory controls. Recognized for building strong professional relationships through exceptional customer service and effective communication. Thrives in fast-paced environments, bringing advanced problem-solving skills and sound judgment. Background in marketing provides a strategic perspective on brand positioning, customer engagement, and business development.
Overview
16
16
years of professional experience
Work History
Poker Dealer
World Series Of Poker (Caesar's Entertainment)
Las Vegas , NV
09.2021 - 11.2025
- Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
Poker Dealer
Seminole Hard Rock Casino & Hotel
Tampa, FL
09.2023 - 10.2025
- Facilitated cash transactions, maintaining accurate chip counts and financial records.
- Monitored game integrity, identifying and addressing irregularities during play.
- Collaborated with floor managers to enhance game efficiency and player satisfaction.
- Implemented strategies for conflict resolution among players to maintain game atmosphere.
- Enforced casino rules and regulations, promoting fair play among customers.
Poker Dealer- Seasonal
World Series Of Poker Circuit At Harrah's Cherokee
Cherokee , NC
11.2021 - 08.2024
- Dealt poker hands efficiently in high-stakes tournaments, ensuring adherence to game rules and protocols.
- Collaborated with floor staff to oversee tournament operations, enhancing overall event execution and guest satisfaction.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
Poker Dealer - WSOP CIRCUIT
Harvey's Casino
South Lake Tahoe, NV
10.2022 - 10.2024
- Dealt poker games in compliance with casino regulations and procedures.
- Managed game flow to ensure efficiency and player satisfaction.
- Trained and mentored new dealers on game rules and dealer etiquette.
- Resolved customer disputes diplomatically, enhancing guest experience.
- Contributed to a safe gaming environment by promptly reporting any suspicious behavior or security concerns to supervisors.
- Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
- Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
Poker Dealer
Wynn
Las Vegas, NV
11.2022 - 05.2024
- Dealt various poker games, ensuring adherence to casino rules and regulations.
- Managed player interactions, fostering a welcoming and engaging gaming environment.
- Monitored game integrity, identifying and addressing irregularities during play.
- Facilitated cash transactions, maintaining accurate chip counts and financial records.
- Collaborated with floor managers to enhance game efficiency and player satisfaction.
- Enforced casino rules and regulations, promoting fair play among customers.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Poker Dealer - Seasonal
Horseshoe Casino
Tunica, MS
04.2022 - 09.2025
- Dealt poker games efficiently, ensuring adherence to casino rules and regulations.
- Managed player interactions, fostering a positive gaming environment and resolving disputes.
- Monitored game integrity, detecting irregularities and reporting concerns to supervisors.
- Trained new dealers on procedures, enhancing team performance and service quality.
- Collaborated with management to improve dealer training programs based on player feedback.
Poker Dealer - WSOP CIRCUIT
Turning Stone Resort And Casino
Verona, NY
03.2022 - 04.2024
- Dealt poker games in compliance with casino regulations and procedures.
- Managed game flow to ensure efficiency and player satisfaction.
- Trained and mentored new dealers on game rules and dealer etiquette.
- Resolved customer disputes diplomatically, enhancing guest experience.
Poker Dealer- Temp MSPT
Ballys
Blackhawk, Colorado
01.2021 - 02.2022
- Dealt various poker games, ensuring compliance with house rules and regulations.
- Maintained accurate chip counts during gameplay to prevent discrepancies.
- Monitored player behavior to ensure a fair and enjoyable gaming environment.
- Assisted in training new dealers on game procedures and customer service standards.
Table Games Dealer/Poker Supervisor
Wind River Casino
Riverton, WY
05.2011 - 09.2021
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Managed poker dealer staff, providing training and performance feedback to enhance customer service.
- Coordinated tournament logistics, including scheduling, staffing, and promotional activities to maximize participation.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Monitored game for potential security risk to protect operation and players.
Marketing Consultant
The Riverton Ranger
Riverton, WY
04.2015 - 06.2016
- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
- Analyzed market trends to inform campaign direction and optimize resource allocation.
- Collaborated with cross-functional teams to execute integrated marketing initiatives effectively.
- Managed client relationships, ensuring alignment of marketing objectives with business goals.
- Led workshops and training sessions to elevate team skills in digital marketing tools.
Lab Technician Intern
Indian Health Services - Fort Washakie
Fort Washakie, WY
08.2009 - 06.2010
- Conducted routine laboratory tests and analyzed samples for accuracy.
- Maintained laboratory equipment, ensuring proper functionality and compliance with safety standards.
- Assisted in documenting test results and preparing reports for review by senior technicians.
- Collaborated with team members to streamline testing processes and reduce turnaround time.
Education
No Degree - Microbiology
University of Wyoming
Laramie, WYHigh School Diploma -
Wyoming Indian High School
Ethete, Wyoming 05.2010
Skills
- Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) compliance training every year since 2012
- Strategic marketing development
- Proficient in conflict management
- Customer service excellence
- Collaborative team management
- Consistent process analysis
- Expert problem analysis
- Awareness of gaming industry compliance protocols
- Skilled in managing cash transactions
- Security and asset protection
- Building strong professional connections
Professional References
Bon Ridgely
Job: Business Councilman for the Northern Arapaho Tribe
Years known: Ten years
Phone: (307)840-5499
Jessica Ariaza
Job: Thermopolis, Wy City Police Officer
Years known: Ten years
Phone: (559)725-2112
Nataya Bell
Job: Table Games Supervisor
Years known: Eight years
Phone (307)851-4861
Timeline
Poker Dealer
Seminole Hard Rock Casino & Hotel
09.2023 - 10.2025
Poker Dealer
Wynn
11.2022 - 05.2024
Poker Dealer - WSOP CIRCUIT
Harvey's Casino
10.2022 - 10.2024
Poker Dealer - Seasonal
Horseshoe Casino
04.2022 - 09.2025
Poker Dealer - WSOP CIRCUIT
Turning Stone Resort And Casino
03.2022 - 04.2024
Poker Dealer- Seasonal
World Series Of Poker Circuit At Harrah's Cherokee
11.2021 - 08.2024
Poker Dealer
World Series Of Poker (Caesar's Entertainment)
09.2021 - 11.2025
Poker Dealer- Temp MSPT
Ballys
01.2021 - 02.2022
Marketing Consultant
The Riverton Ranger
04.2015 - 06.2016
Table Games Dealer/Poker Supervisor
Wind River Casino
05.2011 - 09.2021
Lab Technician Intern
Indian Health Services - Fort Washakie
08.2009 - 06.2010
No Degree - Microbiology
University of Wyoming
High School Diploma -
Wyoming Indian High School