MALIA MILLER
Raiford
Summary
Experienced in providing customer service and managing client inquiries, with a focus on insurance policy details and appointment scheduling. Developed leads and educated customers about various insurance options, ensuring compliance with company policies. Demonstrated effective multitasking abilities in high-pressure environments while maintaining accurate records and enhancing customer engagement. Proven track record of collaborating with team members to achieve marketing goals and improve service delivery.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Insurance Representative
James Buss State Farm
Lake Butler
03.2024 - 02.2025
- Provide excellent customer service by assisting clients with insurance inquiries and policy details.
- Developed leads, scheduled appointments, and educated customers about various insurance options.
- Supported agent in meeting marketing goals and enhancing customers engagement.
- Maintained accurate records and ensured compliance with company policies.
Server
Laredos
Lake Butler
05.2022 - 03.2024
- Welcomed and assisted customers, providing detailed menu information.
- Delivered exceptional service, addressing concerns with professionalism and empathy.
- Multitasked effectively during busy periods, prioritizing tasks for efficient service.
- Collaborated with kitchen staff and fellow servers to ensure timely and coordinated service.
Shift Supervisor
CVS
Lake Butler
12.2020 - 05.2022
- Supervised on-duty employees, prioritizing tasks such as managing the register, stocking shelves, and maintaining store cleanliness.
- Implemented effective loss prevention strategies, monitored programs, and managed incidents of shoplifting.
- Ensured accurate pricing and contributed to a positive shopping experience by assisting customers with inquiries, problems and complaints.
Education
Union County High School
Lake Butler, FLSkills
- Client communication
- Appointment scheduling
- Insurance policy details
- Customer engagement
Timeline
Insurance Representative
James Buss State Farm
03.2024 - 02.2025
Server
Laredos
05.2022 - 03.2024
Shift Supervisor
CVS
12.2020 - 05.2022
Union County High School