Michelle Hammett
Huntingtown,MD
Summary
Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.
Overview
4
4
Certifications
5
5
years of professional experience
Work History
Insurance Representative
Boyce Insurance & Financial Services Inc
Huntingtown, Maryland
11.2023 - Current
- Cultivated client relationships through effective communication and trust-building, enhancing client retention.
- Analyzed client needs to recommend appropriate insurance products and services.
- Performed comprehensive policy reviews to align coverage with client requirements, ensuring adequate protection.
- Utilized CRM software to manage leads and track client interactions efficiently.
- Conducted cold calling to identify potential clients and build a lead pipeline.
- Recognized and acted on opportunities for cross-selling insurance products, contributing to revenue growth.
- Attended training sessions to stay up-to-date on new products and services.
- Managed customer inquiries via telephone, email, or face-to-face meetings.
- Demonstrated a commitment to providing exceptional customer service at all times.
- Provided product information and answered questions from potential customers regarding coverage options.
- Presented customized insurance solutions to customers based on their individual needs.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Managed a portfolio clients, providing personalized insurance solutions based on individual needs.
- Conducted periodic reviews of clients' insurance needs and suggested updates or upgrades to policies.
Insurance Representative
Wayne Shoemaker State Farm
Prince Frederick, Maryland
10.2021 - 11.2023
- Analyzed client needs to recommend appropriate insurance products and services.
- Analyzed risk factors and recommended suitable coverages for clients.
- Conducted comprehensive policy reviews to ensure coverage meets client requirements.
- Evaluated existing policies periodically to ensure they still meet client needs.
- Cultivated client relationships through effective communication and trust-building, enhancing client retention.
- Boosted sales by utilizing a consultative sales approach and nurturing relationships with new and existing policyholders.
- Identified opportunities for cross-selling additional products or services.
- Developed and implemented effective sales strategies to increase customer base.
- Secured leads through cold calling, networking events, and referrals, expanding potential client base.
- Managed customer inquiries via telephone, email, or face-to-face meetings.
Education
High School Diploma -
Calvert High School
Prince Frederick, MD06-2002
Skills
- Life insurance
- Property insurance
- Auto insurance
- Insurance terminology
- Policy analysis
- Policy rewrites
- Client management
- Client relations
- Consultative selling
- Sales quoting
- Cross-selling opportunities
- Cross-selling
- CRM utilization
- Cold calling
- Cold calling techniques
- Follow-up management
- Service excellence
- Effective communication
- Trust building
- Time management
- Organizational ability
- Goal-oriented mindset
- Data entry
- Cross-selling
Certification
Property & Casualty Insurance License - Maryland
Timeline
Insurance Representative
Boyce Insurance & Financial Services Inc
11.2023 - Current
Insurance Representative
Wayne Shoemaker State Farm
10.2021 - 11.2023
High School Diploma -
Calvert High School